Job Description

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Customer Service Officer - Gold Coast (Broadbeach & Southport)

Advertiser: Secure Parking3.1 out of 53.1 overall rating (33 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Aug 2019
Gold Coast
Work Type
Call Centre & Customer Service, Customer Service - Customer Facing


Secure Parking is the largest commercial car park operator in Australia and operates over 650 car parks across Australia and New Zealand. Secure Parking was founded over 40 years ago and was acquired by Park24 Co. Ltd in 2017. Park24 is Japan's largest commercial car park operator. Both companies continue to expand rapidly based on a platform of continued investment in innovative technology, marketing and people.

Our core values are People First, Resilience, Integrity, Daring and Passionate.


A Customer Service Officer (CSO) is responsible for providing outstanding customer service whilst maintaining Secure Parking's high quality standards for car park presentation.

In doing so, a CSO will be required to perform a range of duties including but not limited to ensuring customers have the latest and most relevant product and service information, valet driving and cash handling.


  • Honest, reliable and punctual
  • Friendly, cooperative and helpful with customers
  • Confident dealing with money and numbers
  • Good communication skills with the patience to deal tactfully with people.
  • Ability to follow instructions as necessary
  • Ability to work cooperatively and harmoniously with work colleagues and supervisors
  • Willingness and capability to learn and utilise new car parking technology as and when it is made available.
  • Willingness to comply with all corporate policies and procedures, in particular OH&S.
  • Current full drivers licence
  • Willingness to participate in relocation to other car parks as required
  • Customer service focused

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