Job Description

Job Header

Customer Service Officer - Bundoora

Advertiser: HOBAN RecruitmentMore jobs from this company

Job Information

Job Listing Date
13 Aug 2019
Location
Melbourne, Northern Suburbs
Work Type
Contract/Temp
Classification
Government & Defence, Government - State
Hoban

Customer Service Officer - Bundoora

  • Bundoora Location | Customer Service Officer
  • Casual Position | Victorian Government Organisation
  • Competitive Hourly Rate l Parking on Site

About the Company and your new role:

Whilst working as an energetic and experienced Customer Service Officer you will work for a statutory corporation within the Victorian Government and provides exceptional service for Victorians on the road. They are currently looking for on-going Customer Service Officer to assist with regular Licence Testing in the Bundoora office. You will clearly communicate with customers whilst exercising professional judgement in the application of assessment tasks on a daily basis. 

Duties:

  • Provide high level customer service consistent with company values
  • Complete in-car assessments of novice and experienced drivers in accordance with pre-determined criteria
  • Counter based activities both before and after testing
  • Using professional judgement  in accordance with pre-determined assessment criteria
  • Providing drivers with feedback at the end of the test
  • Physically inspecting vehicles and verifying their identification including verifying the engine number and the vehicle identification number (VIN) number
  • Respond to and resolve a wide range of customer service enquiries. This will require you to perform over-the-counter registration and licensing transactions in a fast paced and busy environment. 

You will need:

  • Previous experience working in Customer Service
  • An ability to work within legislative obligations ensuring that confidentiality and privacy are not compromised
  • To be flexible and adaptable to work in a changing environment
  • Experience in dealing with difficult people in a structured environment
  • Possess a full Victorian drivers licence or equivalent national licence

 Benefits to you:

  • On-going stable position
  • Fantastic working environment; engaging team
  • Great hourly rate 
  • Comprehensive training and on-going mentoring and support
  • Long term development opportunities

We are looking for candidates who are flexible to work between 20-38 hours per week and Monday to Friday between 8.30am and 4.30pm. Successful candidates must undergo a National Criminal History check along with a Licence Drivers History Check prior to commencement. You must also sucessfully pass the Learner Permit Knowledge test and the Hazard Perception test prior to commencing your induction training. 

Don't miss out on this rare opportunity to become a part of a fantastic team, whilst working in a great and supportive company. Applications are being considered immediately so APPLY NOW!!

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds. We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.
hoban.com.au

About the Company and your new role:

Whilst working as an energetic and experienced Customer Service Officer you will work for a statutory corporation within the Victorian Government and provides exceptional service for Victorians on the road. They are currently looking for on-going Customer Service Officer to assist with regular Licence Testing in the Bundoora office. You will clearly communicate with customers whilst exercising professional judgement in the application of assessment tasks on a daily basis. 

Duties:

  • Provide high level customer service consistent with company values
  • Complete in-car assessments of novice and experienced drivers in accordance with pre-determined criteria
  • Counter based activities both before and after testing
  • Using professional judgement  in accordance with pre-determined assessment criteria
  • Providing drivers with feedback at the end of the test
  • Physically inspecting vehicles and verifying their identification including verifying the engine number and the vehicle identification number (VIN) number
  • Respond to and resolve a wide range of customer service enquiries. This will require you to perform over-the-counter registration and licensing transactions in a fast paced and busy environment. 

You will need:

  • Previous experience working in Customer Service
  • An ability to work within legislative obligations ensuring that confidentiality and privacy are not compromised
  • To be flexible and adaptable to work in a changing environment
  • Experience in dealing with difficult people in a structured environment
  • Possess a full Victorian drivers licence or equivalent national licence

 Benefits to you:

  • On-going stable position
  • Fantastic working environment; engaging team
  • Great hourly rate 
  • Comprehensive training and on-going mentoring and support
  • Long term development opportunities

We are looking for candidates who are flexible to work between 20-38 hours per week and Monday to Friday between 8.30am and 4.30pm. Successful candidates must undergo a National Criminal History check along with a Licence Drivers History Check prior to commencement. You must also sucessfully pass the Learner Permit Knowledge test and the Hazard Perception test prior to commencing your induction training. 

Don't miss out on this rare opportunity to become a part of a fantastic team, whilst working in a great and supportive company. Applications are being considered immediately so APPLY NOW!!

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