Job Description

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Member Services Coordinator

Advertiser: Accor Vacation Club3.4 out of 53.4 overall rating (21 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Aug 2019
Location
Gold Coast
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre
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Member Services Coordinator

About the role:

In this role you will be the first point of contact for our Members to assist them in using their lifetime memberships effectively.

You will provide answers to their queries and creative solutions to their needs, whilst delivering the highest level of customer service.

It is essential that every experience our Members have with us is a positive one, as they are lifelong members and the key to our success!

Duties:

  • Make outbound calls to existing Members to assist in maximising the use of their memberships.
  • Answer inbound queries.
  • Meet face to face to with our Members to assist them with their holiday or membership needs.
  • Reliable and willing to work a five day rotating roster between the hours of 8.00am - 7.00pm
  • Monday to Friday and occasional Saturdays 8.30am to 4.30pm.

Skills & Experience:

  • 2+ years experience in a customer service role.
  • Demonstrated background in delivering a high level of customer service
  • Previous experience working towards targets and KPI’s.

Culture:

A customer service focused team that is driven by a real need to provide our Members with a positive experience. You will join a group of passionate personalities where they do what it takes to create genuine, meaningful connections with our Members.

Culture:

A customer service focused team that is driven by a real need to provide our Members with a positive experience. You will join a group of passionate personalities where they do what it takes to create genuine, meaningful connections with our Members.

How to Apply

Apply now to complete our companies application process, ensure you attach your cover letter and updated resume.

ROBINA 4226 QLD

We encourage Aboriginal and Torres Strait Islander peoples to apply for this role.
logo

About the role:

In this role you will be the first point of contact for our Members to assist them in using their lifetime memberships effectively.

You will provide answers to their queries and creative solutions to their needs, whilst delivering the highest level of customer service.

It is essential that every experience our Members have with us is a positive one, as they are lifelong members and the key to our success!

Duties:

  • Make outbound calls to existing Members to assist in maximising the use of their memberships.
  • Answer inbound queries.
  • Meet face to face to with our Members to assist them with their holiday or membership needs.
  • Reliable and willing to work a five day rotating roster between the hours of 8.00am - 7.00pm
  • Monday to Friday and occasional Saturdays 8.30am to 4.30pm.

Skills & Experience:

  • 2+ years experience in a customer service role.
  • Demonstrated background in delivering a high level of customer service
  • Previous experience working towards targets and KPI’s.

Culture:

A customer service focused team that is driven by a real need to provide our Members with a positive experience. You will join a group of passionate personalities where they do what it takes to create genuine, meaningful connections with our Members.

Culture:

A customer service focused team that is driven by a real need to provide our Members with a positive experience. You will join a group of passionate personalities where they do what it takes to create genuine, meaningful connections with our Members.

How to Apply

Apply now to complete our companies application process, ensure you attach your cover letter and updated resume.

ROBINA 4226 QLD

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