Job Description

Job Header

BUSINESS SUPPORT OFFICERS | MOREE

Advertiser: HOBAN RecruitmentMore jobs from this company

Job Information

Job Listing Date
13 Aug 2019
Location
Tamworth & North West NSW
Salary
Competitive
Work Type
Full Time
Classification
Government & Defence, Policy, Planning & Regulation
Hoban

BUSINESS SUPPORT OFFICERS | MOREE

  • Are you a problem solver? Do you have a strong communication skills?
  • Do you have a positive, reliable and energetic disposition?
  • 6 months assignment subject to business requirements

HOBAN is seeking to engage the knowledge and experience of Business Support Officers for a Federal Government scheme based in Lismore.

Commencing in September, this is a temporary role until March 2020 subject to business requirements.

The Business Support Officers will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.

Reporting to management, you will be responsible for:

  • General administration and front counter support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed
  • Provide thorough information and effective support to internal and external stakeholders
  • Work under limited direction to provide administrative support to the regional trial site team
  • Management of email and appointments
  • Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant
  • Undertake a range of data entry responsibilities
  • Receive and record complaints and other feedback in the database

As an experienced Business Support Officer, you will possess demonstrable skills and attributes in:

  • Contemporary attitude to disability
    • Positive contemporary attitudes to people with disability.
  • Systems
    • Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
    • Competency with IT systems.
  • Communication
    • Adaptable communication and interpersonal skills.
    • Experience in building relationships both with internal and external stakeholders.
    • Ability to engage in negotiation if dealing with external providers.
  • Collaboration
    • Ability to work within the team and adapt quickly to a changing environment.
    • Ability to work closely with the participant and their carer/s.
  • Service Orientation
    • Commitment to achieving positive outcomes for participants
    • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
    • Ability to manage confidential and sensitive information.
    • Ability to synthesise and analyse information and make decisions.
    • Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities.

For immediate consideration please click "Apply Now" to submit your resume. Please note only successful candidates will be contacted. 

Please note that successful applicants will be required to complete an Entry Level Check and appropriate working with children/vulnerable people check. Due to Federal Legislation, you must be an Australian Citizen or Permanent Resident.

At HOBAN we embrace diversity, inclusion and equal opportunity. We welcome and encourage applications from people from all backgrounds. We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process, please email adjustments@hoban.com.au or visit hoban.com.au/adjustments.
hoban.com.au

HOBAN is seeking to engage the knowledge and experience of Business Support Officers for a Federal Government scheme based in Lismore.

Commencing in September, this is a temporary role until March 2020 subject to business requirements.

The Business Support Officers will be the first point of contact for participants within the office and provide high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment processes.

Reporting to management, you will be responsible for:

  • General administration and front counter support for the local office including participant enquiries and guidance in the self-help kiosks.
  • Assist with research and reports as directed
  • Provide thorough information and effective support to internal and external stakeholders
  • Work under limited direction to provide administrative support to the regional trial site team
  • Management of email and appointments
  • Coordination of appointments with the use of Agency office facilities and ensure these facilities are neat and appropriately prepared for each participant
  • Undertake a range of data entry responsibilities
  • Receive and record complaints and other feedback in the database

As an experienced Business Support Officer, you will possess demonstrable skills and attributes in:

  • Contemporary attitude to disability
    • Positive contemporary attitudes to people with disability.
  • Systems
    • Competency, or ability to develop competency, in consistently applying assessment tools to identify support needs.
    • Competency with IT systems.
  • Communication
    • Adaptable communication and interpersonal skills.
    • Experience in building relationships both with internal and external stakeholders.
    • Ability to engage in negotiation if dealing with external providers.
  • Collaboration
    • Ability to work within the team and adapt quickly to a changing environment.
    • Ability to work closely with the participant and their carer/s.
  • Service Orientation
    • Commitment to achieving positive outcomes for participants
    • Ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner while also maintaining high work standards and accuracy.
    • Ability to manage confidential and sensitive information.
    • Ability to synthesise and analyse information and make decisions.
    • Judgment and decision making within delegated limits in relation to accountability of funds and interactions with individuals and communities.

For immediate consideration please click "Apply Now" to submit your resume. Please note only successful candidates will be contacted. 

Please note that successful applicants will be required to complete an Entry Level Check and appropriate working with children/vulnerable people check. Due to Federal Legislation, you must be an Australian Citizen or Permanent Resident.

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