Job Description

Job Header

Receptionist / Front Office

Private Advertiser

Job Information

Job Listing Date
14 Aug 2019
Location
Gold Coast
Work Type
Part Time
Classification
Hospitality & Tourism, Front Office & Guest Services

About the business and the role

 

Southport Yacht Club has four facilities across the Gold Coast, and our Main Beach Clubhouse is seeking a casual front desk receptionist to join  the team. 

 

Job tasks and responsibilities

 

In this role you will be responsible for:

  • Meet & Greet our members & guests, abiding by our entrance and licencing regulations 
  • Communications with Duty Managers, or Supervisors to ensure smooth running of the facility when taking bookings or advising of changes
  • Phone and email enquiries to respond to in a prompt, professional, and helpful manner
  • Online and phone bookings for Members and Guests as required for dinners, shows and events
  • Back up to the office staff as required, Microsoft Office product knowledge required 
  • Micropower membership system is used, experience in this would be preferred, however not mandatory
  • Social Media - Facebook, Instagram, Twitter and various industry social pages, updating and replying 
  • This position will be nights and weekends, aprox 20hrs per week, however weekdays may be offered as required to cover busy periods, leave or busy events at the Club.

 

Skills and experience

 

What we are looking for:

  • As the first point of contact, whether on the phone or in person, our Team need to have a bright, bubbly, fun yet professional attitude
  • Although the role is fairly autonomous, you must be a team player who can assist in any role to ensure the best for our Club, Members and Guests
  • Mature attitude, someone that can take ownership in the role and implement positive changes and mentor / lead casual Team members
  • Strong customer service skills, with the ability to smile through any situation
  • Good communication skills a must 
  • Accuracy and retaining product knowledge are essential 
  • Your most important asset will be the ability to SMILE, and deliver excellent customer service, at all times 

 

Right to live and work

You must have the right to live and work in this location to apply for this job.

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