Job Description

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Mullewa Customer Service Officer (Ref: 518)

Advertiser: City of Greater GeraldtonMore jobs from this company

Job Information

Job Listing Date
14 Aug 2019
Location
Geraldton, Gascoyne & Midwest
Work Type
Part Time
Classification
Government & Defence, Government - Local

Mullewa Customer Service Officer (Ref: 518)

In the heart of wildflower country, Mullewa is a quiet, tidy, rural township with a population of 700 people just 99km from Geraldton, a thriving regional city at the heart of Australia’s Coral Coast. Mullewa offers a small range of services and activities with a focus on community. Recognised as one of WA’s key wildflower centres to visit, Mullewa’s natural beauty is plentiful. The Mullewa District Office, as a branch of the City of Greater Geraldton, provides a wide range of administrative and community and cultural development services to the town. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace.

About the position:

The Mullewa District Office is seeking two Customer Service Officers to join their team. This is a job share arrangement both positions are a permanent part time, three and two days per week. The Customer Service Officer is the face of the Mullewa District Office, aiming to maximise resolution at the first point of contact and deliver a premium experience to the customers. This role is responsible for providing accurate, concise and timely information to the general public in all areas of the City business.

Key accountabilities:

  • As the customer-interfacing “face” of the City of Greater Geraldton, deliver a consistent and responsive customer experience via range of delivery methods, including face-to-face, email and phone to all internal and external customers.
  • Address a range of customer requests in all areas of activity determining their needs and requirements, servicing their expectations and providing effective timely solutions, escalating enquiries through to specialist staff where necessary.
  • Proactively enhance customer’s knowledge of the City’s offerings and provide them with the skills and abilities to find critical information and self-serve if they so choose.
  • Undertake Mullewa District Office Library services duties including but not limited to issuing and discharging Library material, shelve and maintain order of Library materials, as well as input and update Library records accurately and actively promoting the use of Library services.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment

To gain a better understanding of the role, please call Samantha Messina, Manager Mullewa Community Development on 08 9956 6771.

Position requirements:

The successful applicant must have a Certificate IV in Customer Service, Business Administration or Business, and demonstrated customer service experience, including the ability to establish positive relationships with customers; determine and address customer requirements; accurately and confidently handle and balance cash; and deal effectively with difficult customers.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $62,664 per annum pro rata or $31.7125 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation 
  • 22 Annual Leave days pro rata
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Free parking

Interested in applying?

For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment

Applications close 4pm Friday 30 August 2019.


Ross McKim
CHIEF EXECUTIVE OFFICER

In the heart of wildflower country, Mullewa is a quiet, tidy, rural township with a population of 700 people just 99km from Geraldton, a thriving regional city at the heart of Australia’s Coral Coast. Mullewa offers a small range of services and activities with a focus on community. Recognised as one of WA’s key wildflower centres to visit, Mullewa’s natural beauty is plentiful. The Mullewa District Office, as a branch of the City of Greater Geraldton, provides a wide range of administrative and community and cultural development services to the town. You can be part of working with us to deliver the best for our community and this region.

The City of Greater Geraldton actively welcomes, includes and values the unique contributions of all people in its workplace. The City welcomes applications from all age groups, people with a disability, and those from diverse ethnic and cultural backgrounds. We are proud to be an equal opportunity employer with strong commitment to fitness for work and safety in the workplace.

About the position:

The Mullewa District Office is seeking two Customer Service Officers to join their team. This is a job share arrangement both positions are a permanent part time, three and two days per week. The Customer Service Officer is the face of the Mullewa District Office, aiming to maximise resolution at the first point of contact and deliver a premium experience to the customers. This role is responsible for providing accurate, concise and timely information to the general public in all areas of the City business.

Key accountabilities:

  • As the customer-interfacing “face” of the City of Greater Geraldton, deliver a consistent and responsive customer experience via range of delivery methods, including face-to-face, email and phone to all internal and external customers.
  • Address a range of customer requests in all areas of activity determining their needs and requirements, servicing their expectations and providing effective timely solutions, escalating enquiries through to specialist staff where necessary.
  • Proactively enhance customer’s knowledge of the City’s offerings and provide them with the skills and abilities to find critical information and self-serve if they so choose.
  • Undertake Mullewa District Office Library services duties including but not limited to issuing and discharging Library material, shelve and maintain order of Library materials, as well as input and update Library records accurately and actively promoting the use of Library services.

For further information and to view the position description, visit www.cgg.wa.gov.au/employment

To gain a better understanding of the role, please call Samantha Messina, Manager Mullewa Community Development on 08 9956 6771.

Position requirements:

The successful applicant must have a Certificate IV in Customer Service, Business Administration or Business, and demonstrated customer service experience, including the ability to establish positive relationships with customers; determine and address customer requirements; accurately and confidently handle and balance cash; and deal effectively with difficult customers.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $62,664 per annum pro rata or $31.7125 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation 
  • 22 Annual Leave days pro rata
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Study Assistance
  • Free parking

Interested in applying?

For information on how to apply for this position, visit the City’s website: www.cgg.wa.gov.au/employment

Applications close 4pm Friday 30 August 2019.


Ross McKim
CHIEF EXECUTIVE OFFICER

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