Job Description

Job Header

Residential Youth Workers and Case Managers

Advertiser: Safe Places For Children3.4 out of 53.4 overall rating (40 employee reviews) More jobs from this company

Job Information

Job Listing Date
17 Oct 2019
Sydney, Parramatta & Western Suburbs
YW: $59,891-$77,811, CM: $78,007-$87,261
Work Type
Full Time
Community Services & Development, Child Welfare, Youth & Family Services

Residential Youth Workers and Case Managers


  • Strong, supportive and committed team
  • Generous benefits and opportunities for professional development
  • Great salary-packaging to increase your take-home pay


Kickstart your career in youth work or take the next step in your community services career.



Kickstart your career in youth work or take the next step in your community services career. Safe Places has vacancies for experienced Residential Youth Workers and Case Managers in the Sydney Area.

Even if you are not available to commence immediately, please apply. You can still be part of our Talent Pool and, if successful, take up employment with us at a later date.  

About Safe Places for Children 

Safe Places for Children provides young people at risk with intensive therapeutic support and supervision in a homely and welcoming residential care setting. Since opening our doors in 2006, we have made a difference in the lives of more than 1800 young people ranging in age from young children to 18 years, who exhibit complex emotional and behavioural problems. Our approach is based on small, stable and consistent teams that build trust with the young person, stabilise their behaviours and give them a sense of hope and direction. We are well-known for our excellent training programs and supportive team environment. 

Working at Safe Places means great benefits

  • Above-award wages with a full-time base annual salary range of AU $59,891-$77,881 (Youth Worker) and $78,007-$87,261 (Case Manager)
  • Great salary packaging to increase your take-home pay  
  • Annual bonus after 12 months’ continuous service 
  • Five (5) weeks annual leave 
  • Flexible rosters with great lifestyle balance 
  • Comprehensive in-house accredited training and support to gain mandatory formal qualifications so you can learn on the job. We will even pay for you to complete your Certificate IV in Child, Youth and Family Intervention for free!  
  • You’ll be part of a friendly and supportive workplace, with access to 24-hour on-call support and guidance from senior staff during your shifts.    
  • External confidential and professional counselling when you need to talk things over            


About the role 

Both youth workers and case managers at Safe Places undertake frontline shifts caring for young people and deliver all the duties below. 

  • Working one-on-one with young people, you will be responsible for their day-to-day care, providing practical and emotional support in accordance with our therapeutic programs and individually tailored care maps. 
  • As part of a tight-knit and supportive team, you will work together to help the young person develop social and life skills, building their confidence, self-respect and independence. 
  • When on shift, you will be responsible for maintaining a comfortable and safe home environment, with a high standard of care and cleanliness.
  • You will face challenging, pain-based behaviours such as verbal and physical aggression, due to the trauma, abuse or neglect the young person has experienced and guide the young person to more positive coping strategies.
  • Where required, you will help to re-engage the young person with appropriate educational providers, liaise with health services and transition the young person into socially inclusive activities. 
  • Case managers will also supervise a team of youth worker professionals and undertake case management tasks such as rostering, case planning and case inductions and are responsible for developing a strong team culture.
  • To guide you in your role, you will have access to therapeutic practice professionals, case clinics, regular formal supervisions with your supervisor, 24-hour on-call advice and a free external counselling service.           


Essential skills, knowledge and attributes  

  • Experience working with challenging behaviours such as verbal and physical aggression
  • Understanding of case management model
  • Computer-literate and the ability to complete all reports via Safe Places web-based systems 
  • Ability to do shift work set at five (5) shifts a fortnight for full-time staff, including sleepovers 
  • Resilience, patience and confidence, together with a mature outlook 
  • Strong problem-solving, crisis management and interpersonal communication skills 
  • Full Australian driver’s licence


Desirable skills, knowledge and attributes 

  • Knowledge of the child protection sector and issues facing children in out-of-home care
  • Qualifications in youth work, community services, disability or a related field 
  • Experience working with Indigenous young people, CALD backgrounds, disabilities and in the health sector or in mental health-related roles is highly desirable.           


If you are successful in your application, you must:  

  • Be eligible to live and work in Australia and hold the relevant legal documentation (visa, passport) 
  • Be willing to undergo and pass all government-required checks including a full criminal history check.
  • Be willing to apply for and cover the cost of the relevant state Working with Children Check.  


To apply 

  • Visit our Vacancies page to view the position descriptions for youth worker and case manager.    
  • Click on “Apply for this job” above to complete your online application.
  • Select the role you are applying for and the area you want to work in.  
  • Attach your current resume and a one-page covering letter outlining your experience and qualifications. Both documents must be in Word format. 
  • In your cover letter and online application, outline the role you are applying for and indicate your preferred destination. 


Aboriginal and Torres Strait Islander people are strongly encouraged to apply.


For more information: 

Contact us at


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have a current Australian driver's licence?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.