Job Description

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Student Services and Administration Officer

Advertiser: Gold Coast Learning CentreMore jobs from this company

Job Information

Job Listing Date
21 Aug 2019
Gold Coast
Work Type
Part Time
Education & Training, Student Services

Gold Coast Learning Centre is in its 10th year of operation in providing quality courses in ELICOS and VET. We are seeking an engaging Student Services and Administration Officer to join our team.

We have a vacancy for a part-time position, comprising the days Monday - Thursday from 8.30am - 3.30pm daily and additional hours when required The working hours are  a minimum of 6 per day, so a total of at least 24 hours 1 hour break per working day.

Key aspects of this role include providing information and assistance to all GCLC students, undertaking a range of administration tasks and duties, and providing a high level of customer service.

Key duties include but not limited to:

Enrolments from start to end

Student Management through the database and in coordination with the team

Orientation and Graduation duties

Database Maintenance

General Administration

Understanding of cultural diversity and sensitivity

Efficient, friendly, welcoming running of the front desk

Answering phones 

Delivering excellent customer service

Maintain a clean, organised reception desk

Address email and walk-in enquries

Ensure only authorised staff / students enter staff and classrooms

Coordinate events with teachers

Liaise effectively with teachers and all members of the team

Ensure all brochures business cards, enrolment forms, all other forms, promotional materials is replenished daily and available at all times

Handle basic sales and marketing enquiries

Assist team to issue Letter of Offers, and enrolment documents

Personal presentation is always of the highest standard (presentable grooming, clothing, language etc)

Work effectively as part of a team

Must have excellent oral and written skills and be able to manage data entry efficiently and accurately

Must be fluent in Word, excel PowerPoint, Outlook



The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as an administration officer?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have experience in an administration role?

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