Job Description

Job Header

Member Relationship Consultant

Advertiser: HBF Health3.2 out of 53.2 overall rating (67 employee reviews) More jobs from this company

Job Information

Job Listing Date
21 Aug 2019
Location
Perth, Northern Suburbs & Joondalup
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Member Relationship Consultant

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members. 

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.

The Opportunity 
HBF’s North branch network is currently seeking enthusiastic, passionate and flexible customer service experts to serve our members in the moments that matter. As a Member Relationship Consultant, you will be the face of HBF, providing tailored insurance solutions to new and existing members, as well as cash handling and claims processing. Excellent computer and interpersonal skills are required, as well as a history of achieving KPIs in a retail sales environment.

Intake date is the 1st of October 2019. If this sounds like the right opportunity for you, apply today! 

Shortlisted candidates will be invited to an assessment centre on Tuesday 27, August.

Roster 
Working 27.5 hours per week, your roster will be Monday to Friday with a rotational 1:4 Saturdays. The span of hours is between 8:15am – 4:00pm.

Training 
A comprehensive full-time training program is provided over the first 3 months, with both classroom and on the job learning.  On the job training will occur within the North Branch network, with your home branch and work pattern to be determined following training. 


Key Responsibilities

  • Having quality conversations with potential new members, identifying their needs and recommending the right product
  • Providing outstanding customer service to existing members when reviewing their cover, processing claims and responding to queries
  • Promoting and demonstrating the use of online services for people to manage their memberships
  • Consistently demonstrating behaviours that reflect the HBF values

About You
To be successful in this role you will be able to demonstrate the following:

  • Excellent levels of customer service with a holistic approach to members and their needs
  • Comfortable having conversations around selling Health Insurance, and cross-selling General and Life Insurance
  • Excellent computer skills
  • Flexibility is key – must have the ability to work a rotating roster that includes Saturdays
  • Eager to learn, whilst working in a fast pace environment

As first point of contact you will occasionally interact with emotionally distressed members, so strong mental resilience is key to succeeding in the role.


Benefits
As an employer, HBF offers a range of benefits including a competitive salary, access to flexible working arrangements, wellness days and paid parental leave, generous subsidies on HBF Health and General Insurance, and much more!


How to Apply
To apply, please click on the "Apply for this job" button and send through a copy of your recent CV along with a brief covering letter addressing why you are the ideal person for the role.

Please note that a National Police Check will be required as part of the selection process.

At HBF, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is proud to be an equal opportunity workplace.

Recruitment agencies, please note that all HBF vacancies are managed by our internal Recruitment team. Should external assistance be required we will reach out to our panel of providers. Unfortunately, unsolicited agency applications will be returned without review. Your support is very much appreciated.

hbf

HBF is Australia’s fifth largest private health insurance provider, and the largest in WA. As a not-for-profit health insurer with no shareholders, our focus is solely on delivering greater benefits and the best experience possible for members. 

Our reputation is built on strong customer service, community responsiveness and a determination to deliver for our members in the moments that matter.

The Opportunity 
HBF’s North branch network is currently seeking enthusiastic, passionate and flexible customer service experts to serve our members in the moments that matter. As a Member Relationship Consultant, you will be the face of HBF, providing tailored insurance solutions to new and existing members, as well as cash handling and claims processing. Excellent computer and interpersonal skills are required, as well as a history of achieving KPIs in a retail sales environment.

Intake date is the 1st of October 2019. If this sounds like the right opportunity for you, apply today! 

Shortlisted candidates will be invited to an assessment centre on Tuesday 27, August.

Roster 
Working 27.5 hours per week, your roster will be Monday to Friday with a rotational 1:4 Saturdays. The span of hours is between 8:15am – 4:00pm.

Training 
A comprehensive full-time training program is provided over the first 3 months, with both classroom and on the job learning.  On the job training will occur within the North Branch network, with your home branch and work pattern to be determined following training. 


Key Responsibilities

  • Having quality conversations with potential new members, identifying their needs and recommending the right product
  • Providing outstanding customer service to existing members when reviewing their cover, processing claims and responding to queries
  • Promoting and demonstrating the use of online services for people to manage their memberships
  • Consistently demonstrating behaviours that reflect the HBF values

About You
To be successful in this role you will be able to demonstrate the following:

  • Excellent levels of customer service with a holistic approach to members and their needs
  • Comfortable having conversations around selling Health Insurance, and cross-selling General and Life Insurance
  • Excellent computer skills
  • Flexibility is key – must have the ability to work a rotating roster that includes Saturdays
  • Eager to learn, whilst working in a fast pace environment

As first point of contact you will occasionally interact with emotionally distressed members, so strong mental resilience is key to succeeding in the role.


Benefits
As an employer, HBF offers a range of benefits including a competitive salary, access to flexible working arrangements, wellness days and paid parental leave, generous subsidies on HBF Health and General Insurance, and much more!


How to Apply
To apply, please click on the "Apply for this job" button and send through a copy of your recent CV along with a brief covering letter addressing why you are the ideal person for the role.

Please note that a National Police Check will be required as part of the selection process.

At HBF, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is proud to be an equal opportunity workplace.

Recruitment agencies, please note that all HBF vacancies are managed by our internal Recruitment team. Should external assistance be required we will reach out to our panel of providers. Unfortunately, unsolicited agency applications will be returned without review. Your support is very much appreciated.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.