Job Description

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Client service and support position

Advertiser: Plain English FoundationMore jobs from this company

Job Information

Job Listing Date
22 Aug 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Administration & Office Support, Client & Sales Administration

Client service and support position
 

Our organisation
Plain English Foundation is Australia’s top provider of plain English training and editing services, and a leader in the global plain English community. 
 

Your new role
Based in the Sydney CBD, you will play a key role in ensuring we continue to deliver exceptional training by providing superior customer service and administration.
Your responsibilities will include:

  • helping the Training Services Manager respond to client enquiries
  • ensuring all aspects of the training are ready for each workshop
  • coordinating our pre- and post-training logistics, such as the production of manuals
  • planning occasional events and catering
  • proactively identifying and resolving any issues before they become problems.

Your experience
You are driven by structure, order and efficiency, and able to manage complex workflows under pressure.

You most likely have experience in sales support or logistics in another professional services business, with an eye for detail and a strong customer focus. 

You will need to:

  • communicate clearly, accurately and with confidence
  • manage busy workflows and calendars, using Outlook and Trello
  • work quickly and accurately, including data entry in our CRM and Excel
  • respond promptly and appropriately to client enquiries
  • work well in a team and on your own
  • support the business in general everyday operations
  • want to develop professionally, especially in plain English writing.

You must also have:

  • the right to work in Australia
  • a university degree
  • fluent English
  • an impeccable phone manner
  • intermediate to advanced MS Office skills.

Next steps

We consider all applications with a cover letter and resume.

We invite short-listed applicants to sit a short test on grammar and writing skills, and some technical skills directly relevant to the job.

We invite suitable applicants for an interview.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience in an administration role?
  • Which of the following Microsoft Office products are you experienced with?
  • What's your expected annual base salary?

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