Job Description

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15x Customer Service Representatives | Woolworths Financial Services

Advertiser: Citrus Group Pty LtdMore jobs from this company

Job Information

Job Listing Date
24 Aug 2019
Location
Sydney
Salary
$26.93/hr + Super + Shift Penalties
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

15x Customer Service Representatives | Woolworths Financial Services

We have an exciting opportunity for experienced Customer Service Agents to join this organisation within their well established Financial Services Team.

Their market differentiation is their customer service, and this is driven through being a Centre of Excellence, and it starts with the training provided to their front line staff, which is YOU! This role has a robust training period to ensure your success. 

This role will see you driving the customer experience across a multi-channel environment such as voice, social media and chat. 

To be successful in the position, you will need to possess
  • Ideally you will have experience in a call centre environment OR come from a front line customer contact position in retail and hospitality
  • Strong negotiation skills
  • Excellent Problem Solving abilities
  • A positive and resilient outlook
  • The ability to think quickly
  • Excellent verbal and written communication skills
  • A strong work ethic 
  • A "Can Do" attitude 
We will reward you with:
  • Numerous awards and recognition programs
  • Discounts across a number of Partners
  • Exceptional leadership who care about YOU
  • The latest call centre technology
  • Continuous training and development through formal and informal training programs

Whilst the centre is 8am - 8pm Monday to Sunday, there is opportunity for fixed shifts & split shifts to support a flexible working environment. 

You MUST hold full working rights for this role.  
We have an exciting opportunity for experienced Customer Service Agents to join this organisation within their well established Financial Services Team.

Their market differentiation is their customer service, and this is driven through being a Centre of Excellence, and it starts with the training provided to their front line staff, which is YOU! This role has a robust training period to ensure your success. 

This role will see you driving the customer experience across a multi-channel environment such as voice, social media and chat. 

To be successful in the position, you will need to possess
  • Ideally you will have experience in a call centre environment OR come from a front line customer contact position in retail and hospitality
  • Strong negotiation skills
  • Excellent Problem Solving abilities
  • A positive and resilient outlook
  • The ability to think quickly
  • Excellent verbal and written communication skills
  • A strong work ethic 
  • A "Can Do" attitude 
We will reward you with:
  • Numerous awards and recognition programs
  • Discounts across a number of Partners
  • Exceptional leadership who care about YOU
  • The latest call centre technology
  • Continuous training and development through formal and informal training programs

Whilst the centre is 8am - 8pm Monday to Sunday, there is opportunity for fixed shifts & split shifts to support a flexible working environment. 

You MUST hold full working rights for this role.  

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