Job Description

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Front Office Guest Service Agent

Advertiser: Quest EppingMore jobs from this company

Job Information

Job Listing Date
25 Aug 2019
Melbourne, Northern Suburbs
$53,000 - $59,999
Work Type
Full Time
Hospitality & Tourism, Front Office & Guest Services


Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.  With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.  

Quest Epping is a brand new hotel located within the the vibrant Pacific Epping Shopping Complex. This gives visitors and staff direct access to over 240 specialty shops and restaurants.

Quest Epping has an exciting opportunity available for a Guest Services Agent to join its team on a full-time basis working 38 hours per week.

The Role

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a beautiful new property under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including monthly bonuses, provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and opportunities to participate in any number of events and learning and development activities.

Applications Close 25th September 2019

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Are you available to work on a rotating roster?
  • Do you have customer service experience?
  • How much notice are you required to give your current employer?
  • Are you available to work public holidays?

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