Job Description

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Student Services Officer [Sydney CBD]

Advertiser: Australian Pacific College3.3 out of 53.3 overall rating (18 employee reviews) More jobs from this company

Job Information

Job Listing Date
25 Aug 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Education & Training, Student Services

Australian Pacific College is part of the APC Group of colleges (Australian Pacific College, English Unlimited, APC Design School and Australian Pacific Travel & Tourism) and is a large Australian-owned RTO which has been operating in Australia for 25 years. Campuses are located in the Sydney CBD, Bondi Junction, Manly, Gold Coast, Brisbane CBD and Melbourne CBD. Our courses include English Language Intensive Courses for Overseas Students (ELICOS) and Vocational Education and Training (VET) courses. For more information please visit us at and

We are seeking an enthusiastic full-time staff member to join our Student Care team in our Sydney CBD campuses.  The regular working hours will be between 8:30 am to 5:00 pm and 10:15am to 6:45pm.

The main responsibilities will be the following:

  • Provide exceptional customer service (students, staff, agents and visitors etc.)

  • Assist students with requests/general enquiries related to their course(s)

  • Assist with monitoring and communicating course progress

  • Actively participate in understanding and continuously enhancing the student experience

  • Resolve individual student issues such as timetable changes, results, attendance or other matters

  • Receipting of student fees and data entry as required

  • Assist with online and face to face student enrolment

  • Ensuring each student has an unforgettable learning experience

  • Other administrative tasks as required (filing, scanning, generating certificates, monitoring student attendance etc.)

The applicant must possess the following:

  • Excellent English verbal and written communication skills (must have completed IELTS to the level of 7.0 in all components)

  • Fluency in a second language is not necessary but will be regarded as an advantage

  • A Bachelor's Degree in Australia or a Diploma or higher (priority given for APC graduates)

  • A minimum of 12 months of general office experience

  • Exceptional communicator with a passion for learning

  • Excellent computer skills (email, internet, word processing, spreadsheets etc.)

  • Organisational skills, including the ability to multi-task and work effectively under pressure

  • Ability to listen and enthusiastically interact with students, staff and visitors

  • Self-motivated with excellent attention to detail and the ability to work independently as well as in a team environment

Experience working with international students would be an advantage. Previous experience in a similar position will be highly regarded.

Remuneration in accordance with the Education Services (Post-Secondary Education) Award 2010, up to Level 3.1 ($47,523.83 per annum  + super) depending on experience and qualifications.

To apply, please send your resume and covering letter to

Only successful candidates will be contacted.

Recruitment agencies need not apply.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?

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