Job Description

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Guest Service Agent

Advertiser: The Sebel3.1 out of 53.1 overall rating (18 employee reviews) More jobs from this company

Job Information

Job Listing Date
14 Nov 2019
Wollongong, Illawarra & South Coast
$20 - $29.99 per hour
Work Type
Hospitality & Tourism, Front Office & Guest Services

South Coast Premier Hotel

Overlooking the beautiful Kiama Harbour and the Pacific Ocean The Sebel Harbourside Kiama provides a unique destination for leisure, conference and corporate guests.

The Sebel Harbourside Kiama is seeking a Guest Service Agent to join their busy and energetic Front Office team.

What are your main responsibilities?

  • Ensure a smooth and efficient experience delivered to all guests at registration, during their stay and at check out. 
  • Ensure accuracy of reservations in respect of depositing information, billing/credit details, VIP/Guest special requests, room rates and guest information.
  • Attend to all incoming calls via switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 
  • To ensure that the highest level of customer satisfaction & service is offered and maintained at all times in relation to welcoming guests to the hotel complex, the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information.
  • Opera experience preferred but not essential. 

How will you be rewarded?

  • Generous Staff Benefits

  • Excellent career opportunities

What you need to succeed?

  • Well-developed problem solving & analytical skills
  • Must be self motivated and well organised
  • Previous Hotel experience is desirable but your experience and attitude are paramount

Only short listed candidates will be contacted

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in the hospitality & tourism industry?
  • Are you available to work on a rotating roster?
  • How much notice are you required to give your current employer?
  • Are you available to work public holidays?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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