Job Description

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Customer Service Officer

Advertiser: Queensland Health3.6 out of 53.6 overall rating (596 employee reviews) More jobs from this company

Job Information

Job Listing Date
5 Sept 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Contract/Temp
Classification
Government & Defence, Government - State
Supportive by nature | Innovative by choice | Proactive by reputation
Customer Service Officer

eHealth Queensland is a fast-paced, challenging and supportive environment where each employee plays a critical role in the ongoing success of health deliveries for all Queenslanders. Working within the heart of eHealth, the Digital Service Centre, you will be the first point of contact for ICT support for Queensland Health and our partners.

Being part of a team working 24/7 you'll work closely with our customers to respond and resolve first line ICT incidents and requests via phone, live chat and our online support channel. You'll be part of a team that's always looking to improve the level of service for customers and the ways we deliver that service. You'll join a culture of innovation, success and strong common purpose, we value new ideas, ways of working and support the team to achieve their personal and professional goals.

As a Customer Service Officer, you can;

  • Be part of a fun, dynamic and fast paced working environment.
  • Have clear role and performance objectives based on best practice key performance indicators.
  • Be part of team with a strong supportive culture committed to making positive impacts for our customers.
  • Build and maintain lasting and positive relationships with individuals and teams across Queensland Health.
  • Enjoy working in a team with a shared passion for delivering exceptional customer service.
  • Receive comprehensive training and support to succeed in your role.
  • Join an organisation with a wide range of developmental and career progression opportunities.

Are you right for this role?
To be successful in the role you will have experience in:

  • Use of Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint etc.)
  • Ability to effectively troubleshoot 1st level Windows 10, PC/Printer hardware, Network access and telephony issues.
  • Ability to quickly learn ServiceNow and ITIL Service Management tools and adhere to ITIL and best practice customer service processes.
  • Be diligent in your work. If you're professional, reliable and punctual, and support your fellow team members, you'll thrive here.
  • Handle high volumes of customer enquiries and requests.You will need to be able to work calmly under pressure using your resilience to move from one customer to the next.
  • Resolve customer queries quickly and accurately. You'll be an expert problem solver, focused on delighting our customers, with first call resolution a priority.
  • Have an eye for detail. You'll need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.

Just like our hospitals, we provide 24/7 support for our customers, you will be expected to participate in a rotating shift roster.

These positions are expected to commence on Monday 4 November 2019. You will need to be available for 6 weeks of full-time paid training prior to commencing as a Customer Service Officer.

How to Apply for this role:
To apply for this exciting oppurtunity, click the Apply button below. You will need to submit a current resume and complete an online application form. In addition to the above, shortlised candidates will also be required to complete the following as part of the recruitment process:

  • Online assessment.
  • Seek Video Interview.
  • Assessment centre on Saturday 12th October.

eHealth Queensland is a fast-paced, challenging and supportive environment where each employee plays a critical role in the ongoing success of health deliveries for all Queenslanders. Working within the heart of eHealth, the Digital Service Centre, you will be the first point of contact for ICT support for Queensland Health and our partners.

Being part of a team working 24/7 you'll work closely with our customers to respond and resolve first line ICT incidents and requests via phone, live chat and our online support channel. You'll be part of a team that's always looking to improve the level of service for customers and the ways we deliver that service. You'll join a culture of innovation, success and strong common purpose, we value new ideas, ways of working and support the team to achieve their personal and professional goals.

As a Customer Service Officer, you can;

  • Be part of a fun, dynamic and fast paced working environment.
  • Have clear role and performance objectives based on best practice key performance indicators.
  • Be part of team with a strong supportive culture committed to making positive impacts for our customers.
  • Build and maintain lasting and positive relationships with individuals and teams across Queensland Health.
  • Enjoy working in a team with a shared passion for delivering exceptional customer service.
  • Receive comprehensive training and support to succeed in your role.
  • Join an organisation with a wide range of developmental and career progression opportunities.

Are you right for this role?
To be successful in the role you will have experience in:

  • Use of Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint etc.)
  • Ability to effectively troubleshoot 1st level Windows 10, PC/Printer hardware, Network access and telephony issues.
  • Ability to quickly learn ServiceNow and ITIL Service Management tools and adhere to ITIL and best practice customer service processes.
  • Be diligent in your work. If you're professional, reliable and punctual, and support your fellow team members, you'll thrive here.
  • Handle high volumes of customer enquiries and requests.You will need to be able to work calmly under pressure using your resilience to move from one customer to the next.
  • Resolve customer queries quickly and accurately. You'll be an expert problem solver, focused on delighting our customers, with first call resolution a priority.
  • Have an eye for detail. You'll need to work efficiently on our computer systems, ensuring compliance and managing multiple systems and tasks simultaneously.

Just like our hospitals, we provide 24/7 support for our customers, you will be expected to participate in a rotating shift roster.

These positions are expected to commence on Monday 4 November 2019. You will need to be available for 6 weeks of full-time paid training prior to commencing as a Customer Service Officer.

How to Apply for this role:
To apply for this exciting oppurtunity, click the Apply button below. You will need to submit a current resume and complete an online application form. In addition to the above, shortlised candidates will also be required to complete the following as part of the recruitment process:

  • Online assessment.
  • Seek Video Interview.
  • Assessment centre on Saturday 12th October.

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