Job Description

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Customer Experience Manager

Advertiser: NRMA Parks and ResortsMore jobs from this company

Job Information

Job Listing Date
5 Sept 2019
Location
Gold Coast
Work Type
Full Time
Classification
Hospitality & Tourism, Management

Customer Experience Manager

Our Place:

Based at our stunning beachfront location in Coolangatta, a role within this reputable organisation and booming industry, will shape an extra-exciting, next step, in your career journey.  NRMA Parks and Resorts is a wholly-owned subsidiary of the National Roads and Motoring Association (NRMA) – keeping people moving for 100 years.  Our expanding portfolio of owned and managed holiday parks currently features 48 holiday parks and resorts in iconic tourism locations around Australia.

The Role:

A newly created role reporting into the Chief Operating Officer, the Customer Experience Manager will engage the organisation in managing the customer life cycle relationship, creating a persistent focus on customer experience delivery and engage with the business to take actions.  This role will be pivotal in ensuring an enhanced and consistent customer experience across the breadth of all NRMA Parks and Resorts.  Regular travel will be required to liaise with Park Managers and attend industry events.

Key elements include:

  • Design, develop, and implement customer experience enhancement programs
  • Evaluate and report on customer experience metrics and outcomes
  • Monitor and share customer insights and recommendations to drive customer experience enhancement
  • Manage and standardise customer experience initiatives across locations

How do you measure up?

  • Demonstrated knowledge of how to develop and implement successful business strategies
  • Experience in successfully driving a continuous improvement culture
  • Experience in managing many stakeholder groups and driving effective communications

The icing on the cake:

  • Experience within the tourism sector, or an affinity with the holiday park industry
  • Tech-savvy and innovative in design and delivery of hard and soft products/programs
  • You LIVE the lifestyle (and know how to rough it)

The Perks:

  • NRMA Group Benefits, Blue membership, Roadside Assist, Discounted insurance and more
  • Great team culture along with social events in a friendly office environment right on Coolangatta beach
  • Accommodation discounts to Park locations across Australia

If you would like to join our team, please apply with a copy of your cover letter and current resume.

We anticipate a high volume of applications for this role and only shortlisted candidates will be contacted.

Application close date: Thursday 19th September, 4pm.  Applications received after this date will not be accepted.

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. 

Our Place:

Based at our stunning beachfront location in Coolangatta, a role within this reputable organisation and booming industry, will shape an extra-exciting, next step, in your career journey.  NRMA Parks and Resorts is a wholly-owned subsidiary of the National Roads and Motoring Association (NRMA) – keeping people moving for 100 years.  Our expanding portfolio of owned and managed holiday parks currently features 48 holiday parks and resorts in iconic tourism locations around Australia.

The Role:

A newly created role reporting into the Chief Operating Officer, the Customer Experience Manager will engage the organisation in managing the customer life cycle relationship, creating a persistent focus on customer experience delivery and engage with the business to take actions.  This role will be pivotal in ensuring an enhanced and consistent customer experience across the breadth of all NRMA Parks and Resorts.  Regular travel will be required to liaise with Park Managers and attend industry events.

Key elements include:

  • Design, develop, and implement customer experience enhancement programs
  • Evaluate and report on customer experience metrics and outcomes
  • Monitor and share customer insights and recommendations to drive customer experience enhancement
  • Manage and standardise customer experience initiatives across locations

How do you measure up?

  • Demonstrated knowledge of how to develop and implement successful business strategies
  • Experience in successfully driving a continuous improvement culture
  • Experience in managing many stakeholder groups and driving effective communications

The icing on the cake:

  • Experience within the tourism sector, or an affinity with the holiday park industry
  • Tech-savvy and innovative in design and delivery of hard and soft products/programs
  • You LIVE the lifestyle (and know how to rough it)

The Perks:

  • NRMA Group Benefits, Blue membership, Roadside Assist, Discounted insurance and more
  • Great team culture along with social events in a friendly office environment right on Coolangatta beach
  • Accommodation discounts to Park locations across Australia

If you would like to join our team, please apply with a copy of your cover letter and current resume.

We anticipate a high volume of applications for this role and only shortlisted candidates will be contacted.

Application close date: Thursday 19th September, 4pm.  Applications received after this date will not be accepted.

We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. 

The application form will include these questions:
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have experience working towards targets and KPIs?

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