Job Description

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Customer Service Officer

Advertiser: North Sydney Council3.8 out of 53.8 overall rating (6 employee reviews) More jobs from this company

Job Information

Job Listing Date
6 Sept 2019
Location
Sydney, North Shore & Northern Beaches
Work Type
Full Time
Classification
Government & Defence, Government - Local

Customer Service Officer

Salary from $63,992 to $76,411 pa

+ $1,000 transport allowance

+ 9.5% superannuation

35 hours per week  - Core hours 8:45am – 5:15pm

Access to Flexi- Time 

 

Position No: 20/14

 

North Sydney Council administers the North Sydney local government area on Sydney's picturesque lower North Shore. Our 400 employees look after 71,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

The successful applicant for this role will provide courteous, prompt and accurate front-line service to internal and external customers on all aspects of council activities, including development applications, resident parking, rates, community information and rubbish collections, and contribute to the development and provision of online customer service. Cash handling and balancing is an important aspect of the role.

The Customer Service Officers rotate between the front counter, the call centre and other administration areas to ensure variety in the role.

The position is based at Council Chambers, located in a beautiful park setting, close to public transport, bicycle routes and recreational facilities.

 

Selection Criteria

The ideal candidate for this role will be able to explicitly demonstrate that they meet the following selection criteria.

Essential

  • Demonstrated experience in providing quality customer service both face to face and in a call centre
  • Demonstrated effective interpersonal and communication skills and ability to assess clients’ needs
  • Conflict resolution skills
  • Ability to work both independently and as part of a team
  • Experience/ability to undertake cash handling and end of day reconciliation procedures
  • Demonstrated knowledge and experience in updating computerised databases and registers as well as working in a Microsoft application environment (Word, Excel, Outlook, etc)

Desirable

  • Suitable for appointment to Justice of the Peace
  • Previous experience in a Council Customer Service or Call Centre environment

 

Benefits

North Sydney Council offers a range of benefits including access to flexi time, a culture that supports work/life balance, a salary system that includes bonus payments, accelerated access to long service leave, a health program, free financial advice, social events and a transport allowance.

 

How to apply

Applicants are required to submit a cover letter, resume and answer the specific selection criteria questions, by clicking the 'Apply' button.

 

Closing Date: 22 September 2019

 

EEO is Council Policy

Salary from $63,992 to $76,411 pa

+ $1,000 transport allowance

+ 9.5% superannuation

35 hours per week  - Core hours 8:45am – 5:15pm

Access to Flexi- Time 

 

Position No: 20/14

 

North Sydney Council administers the North Sydney local government area on Sydney's picturesque lower North Shore. Our 400 employees look after 71,000 residents spread across 10 square kilometres of land on the foreshores of Sydney Harbour providing spectacular harbour views, beautiful parklands, and a bustling CBD. Our aim is to ensure North Sydney remains a welcoming, well-designed, safe and beautiful environment for residents, workers and visitors.

The successful applicant for this role will provide courteous, prompt and accurate front-line service to internal and external customers on all aspects of council activities, including development applications, resident parking, rates, community information and rubbish collections, and contribute to the development and provision of online customer service. Cash handling and balancing is an important aspect of the role.

The Customer Service Officers rotate between the front counter, the call centre and other administration areas to ensure variety in the role.

The position is based at Council Chambers, located in a beautiful park setting, close to public transport, bicycle routes and recreational facilities.

 

Selection Criteria

The ideal candidate for this role will be able to explicitly demonstrate that they meet the following selection criteria.

Essential

  • Demonstrated experience in providing quality customer service both face to face and in a call centre
  • Demonstrated effective interpersonal and communication skills and ability to assess clients’ needs
  • Conflict resolution skills
  • Ability to work both independently and as part of a team
  • Experience/ability to undertake cash handling and end of day reconciliation procedures
  • Demonstrated knowledge and experience in updating computerised databases and registers as well as working in a Microsoft application environment (Word, Excel, Outlook, etc)

Desirable

  • Suitable for appointment to Justice of the Peace
  • Previous experience in a Council Customer Service or Call Centre environment

 

Benefits

North Sydney Council offers a range of benefits including access to flexi time, a culture that supports work/life balance, a salary system that includes bonus payments, accelerated access to long service leave, a health program, free financial advice, social events and a transport allowance.

 

How to apply

Applicants are required to submit a cover letter, resume and answer the specific selection criteria questions, by clicking the 'Apply' button.

 

Closing Date: 22 September 2019

 

EEO is Council Policy

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