Job Description

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Regional Manager - South Qld/North Coast NSW

Advertiser: Bupa Aged Care3.2 out of 53.2 overall rating (134 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Sept 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
CEO & General Management, General/Business Unit Manager

Regional Manager - South Qld/North Coast NSW

Life is a gift. Take care of it.

About Bupa

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 70+ homes.  At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives

The Role

This role is responsible for overseeing a region of Bupa Aged Care Australia care homes and leading a group of General Managers to ensure excellence in all aspects of service delivery, including high quality care, exceptional customer service and commercial sustainability.  You will also take accountability for driving the Bupa brand through growth and the development of care home leaders within the Region of responsibility.


The successful candidate will need to exercise their own judgement and decision making skills on a daily basis, using their own experience to make decisions in supporting the General Managers to deliver clinical and operational performance. The responsibilities of the role include the following:

 

  • Lead and support a region of care homes to ensure operational deliverables are achieved, in line with KPIs and commercial plans
  • Leverage support roles and teams, both regional and corporate, to assist with management and growth initiatives
  • Drive initiatives to grow our market presence as well as ensuring sustainability of our care homes through occupancy management
  • Actively promote Bupa Quality Systems to ensure compliance with legislation and certification requirements (including Health and Safety requirements) in collaboration with General Managers, Regional Directors, Clinical Service Improvement and Risk to ensure quality initiatives meet Bupa requirements and continuous improvement is actively sought
  • Ensure all homes comply with the relevant legislative guidelines and standards
  • Identify and address non-compliance with implementation and auditing of quality systems
  • In collaboration with General Managers, ensure and support the delivery of high quality care and a person-first approach to service delivery through the care homes
  • Collaborate with the Customer Engagement Manager to drive a continuous improvement agenda in the customer experience
  • Lead a team of General Managers to ensure the effective management of their care home to achieve financial, operational, customer and people targets, while maintaining a customer-first approach and ensuring compliance with the Aged Care Standards and all relevant legislation
  • Support General Managers and care home frontline managers in the leadership and management of their people, in conjunction with the Bupa People team
  • Manage end to end People functions of direct reports including recruitment, performance reviews, providing ongoing coaching and feedback, ensuring compliance with Aged Care legislation and Bupa policies, driving employee engagement initiatives

Your Background

  • At least 7+ years relevant management experience
  • Tertiary qualifications in business, management, nursing or health, with post-graduate qualifications highly regarded  
  • Proven experience leading a complex multi-site business enterprise
  • Proven experience in the leadership, management and development of people
  • Superior business acumen, communication and analysis capability including budget management
  • Strong influencing and negotiation skills
  • Experience in working within a complex regulatory framework

About the Rewards

Bupa offers a range of outstanding benefits which include a subsidy on a range of our health insurance products, discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. We are also proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!

As the leading health and care group within Australia and New Zealand, we employ over 23,000 people who are dedicated to helping people live longer, healthier and happier lives.  We encourage all our employees to explore their full potential and develop a long-term career within the progressive, supportive environment that is Bupa - find out more by visiting www.bupa.com.au

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. 

Find purpose in your career at Bupa’.

bupa.com.au/aged-care

About Bupa

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 9,000 employees providing care and services to 6,500 residents across 70+ homes.  At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives

The Role

This role is responsible for overseeing a region of Bupa Aged Care Australia care homes and leading a group of General Managers to ensure excellence in all aspects of service delivery, including high quality care, exceptional customer service and commercial sustainability.  You will also take accountability for driving the Bupa brand through growth and the development of care home leaders within the Region of responsibility.


The successful candidate will need to exercise their own judgement and decision making skills on a daily basis, using their own experience to make decisions in supporting the General Managers to deliver clinical and operational performance. The responsibilities of the role include the following:

 

  • Lead and support a region of care homes to ensure operational deliverables are achieved, in line with KPIs and commercial plans
  • Leverage support roles and teams, both regional and corporate, to assist with management and growth initiatives
  • Drive initiatives to grow our market presence as well as ensuring sustainability of our care homes through occupancy management
  • Actively promote Bupa Quality Systems to ensure compliance with legislation and certification requirements (including Health and Safety requirements) in collaboration with General Managers, Regional Directors, Clinical Service Improvement and Risk to ensure quality initiatives meet Bupa requirements and continuous improvement is actively sought
  • Ensure all homes comply with the relevant legislative guidelines and standards
  • Identify and address non-compliance with implementation and auditing of quality systems
  • In collaboration with General Managers, ensure and support the delivery of high quality care and a person-first approach to service delivery through the care homes
  • Collaborate with the Customer Engagement Manager to drive a continuous improvement agenda in the customer experience
  • Lead a team of General Managers to ensure the effective management of their care home to achieve financial, operational, customer and people targets, while maintaining a customer-first approach and ensuring compliance with the Aged Care Standards and all relevant legislation
  • Support General Managers and care home frontline managers in the leadership and management of their people, in conjunction with the Bupa People team
  • Manage end to end People functions of direct reports including recruitment, performance reviews, providing ongoing coaching and feedback, ensuring compliance with Aged Care legislation and Bupa policies, driving employee engagement initiatives

Your Background

  • At least 7+ years relevant management experience
  • Tertiary qualifications in business, management, nursing or health, with post-graduate qualifications highly regarded  
  • Proven experience leading a complex multi-site business enterprise
  • Proven experience in the leadership, management and development of people
  • Superior business acumen, communication and analysis capability including budget management
  • Strong influencing and negotiation skills
  • Experience in working within a complex regulatory framework

About the Rewards

Bupa offers a range of outstanding benefits which include a subsidy on a range of our health insurance products, discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical. We are also proud to share with our employees our ‘People First’ wellness program – SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!

As the leading health and care group within Australia and New Zealand, we employ over 23,000 people who are dedicated to helping people live longer, healthier and happier lives.  We encourage all our employees to explore their full potential and develop a long-term career within the progressive, supportive environment that is Bupa - find out more by visiting www.bupa.com.au

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. 

Find purpose in your career at Bupa’.

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