Job Description

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Customer Service Officer /Claims Assistant

Advertiser: Hudson - Business SupportMore jobs from this company

Job Information

Job Listing Date
9 Sept 2019
Location
Perth, CBD, Inner & Western Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service Officer /Claims Assistant

Hudson are currently recruiting for multiple customer service focused positions for a particular federal government department. In the role you will be responsible for liaising with a variety of clients over the phone and via email. Responsible for chasing up documents, referral letters from health care professionals. Processing a variety of complex health care claims is the objective of this position.

Responsibilities in the role:

  • Demonstrate empathy and patience for individual circumstances.
  • Manage a portfolio of cases assigned to you and follow up required documentation
  • High volume correspondence via email and letters
  • Processing Health care claims and advising on claim outcomes
  • General administration and customer service
  • Follow set processes and procedures as outlines by Team leaders and Managers

Requirements for the role:

  • Previous customer service experience over the phone
  • Excellent phone manner
  • Experience working within the health care sector is desirable
  • Proven ability to gather information and make confident decisions
  • Previous experience working within a claims or injury management team is highly regarded
  • Exceptional communication skills is essential
  • The ability to show patience and listen to clients over the phone
  • Demonstrated ability to follow process, policy and legislation
  • A minimum of 2 years administration experience is essential
  • Resilience, a sense of humour and a proactive attitude are all essential.

To submit your application, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Siobhan Mullooly on 08 9323 0214

jobs.hudson.com Hudson | Great People. Great Performance. Specialist Recruitment | Talent Management

Hudson are currently recruiting for multiple customer service focused positions for a particular federal government department. In the role you will be responsible for liaising with a variety of clients over the phone and via email. Responsible for chasing up documents, referral letters from health care professionals. Processing a variety of complex health care claims is the objective of this position.

Responsibilities in the role:

  • Demonstrate empathy and patience for individual circumstances.
  • Manage a portfolio of cases assigned to you and follow up required documentation
  • High volume correspondence via email and letters
  • Processing Health care claims and advising on claim outcomes
  • General administration and customer service
  • Follow set processes and procedures as outlines by Team leaders and Managers

Requirements for the role:

  • Previous customer service experience over the phone
  • Excellent phone manner
  • Experience working within the health care sector is desirable
  • Proven ability to gather information and make confident decisions
  • Previous experience working within a claims or injury management team is highly regarded
  • Exceptional communication skills is essential
  • The ability to show patience and listen to clients over the phone
  • Demonstrated ability to follow process, policy and legislation
  • A minimum of 2 years administration experience is essential
  • Resilience, a sense of humour and a proactive attitude are all essential.

To submit your application, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Siobhan Mullooly on 08 9323 0214

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