Job Description

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GUEST SERVICES OFFICER

Advertiser: The University of Melbourne3.8 out of 53.8 overall rating (204 employee reviews) More jobs from this company

Job Information

Job Listing Date
9 Sept 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
57,452-63,435
Work Type
Full Time
Classification
Sport & Recreation, Other

GUEST SERVICES OFFICER

Job no: 0043347

Work type: Continuing

Location: Parkville

Division/Faculty: Office of Vice-Chancellor's Office

Department/School: Academic

Salary: $57,452 - $63,435 (UOM 3)

Role & Superannuation rate: Professional - Full time - 17% super

The Guest Services Officer, in conjunction with the Guest Services Coordinator, is responsible for the day to day management of the reception areas, ensuring excellent customer service delivery to all users of Melbourne University Sport (MU Sport) facilities.

The position works closely with the Guest Services Coordinator, supporting recruitment, induction, and supervision of casual staff and ensuring the reception areas are staffed effectively to meet the expectations of MU Sport customers.

The position assists in the setup, maintenance and updates of all revenue generating programmes and services of the reception desk point of sale (POS) and Gladstone systems.

The Guest Services Officer will work regular shifts at reception and is required to work outside of standard business hours. The position reports to the Guest Services Coordinator.

Position Description

 0043347.pdf

Advertised: 10 Sep 2019 12:00 AM AUS Eastern Standard Time

Applications close: 22 Sep 2019 11:55 PM AUS Eastern Standard Time

Job no: 0043347

Work type: Continuing

Location: Parkville

Division/Faculty: Office of Vice-Chancellor's Office

Department/School: Academic

Salary: $57,452 - $63,435 (UOM 3)

Role & Superannuation rate: Professional - Full time - 17% super

The Guest Services Officer, in conjunction with the Guest Services Coordinator, is responsible for the day to day management of the reception areas, ensuring excellent customer service delivery to all users of Melbourne University Sport (MU Sport) facilities.

The position works closely with the Guest Services Coordinator, supporting recruitment, induction, and supervision of casual staff and ensuring the reception areas are staffed effectively to meet the expectations of MU Sport customers.

The position assists in the setup, maintenance and updates of all revenue generating programmes and services of the reception desk point of sale (POS) and Gladstone systems.

The Guest Services Officer will work regular shifts at reception and is required to work outside of standard business hours. The position reports to the Guest Services Coordinator.

Position Description

 0043347.pdf

Advertised: 10 Sep 2019 12:00 AM AUS Eastern Standard Time

Applications close: 22 Sep 2019 11:55 PM AUS Eastern Standard Time

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