Job Description

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Student Services Advisor (Part time 0.5 FTE)

Advertiser: Swinburne Online4.5 out of 54.5 overall rating (21 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Part Time
Classification
Education & Training, Student Services

Student Services Advisor (Part time 0.5 FTE)

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is now recognised as an innovative market leader and continues to go from success to success.

Our unique and agile culture has been recognised with OES being awarded Aon Hewitt’s Best Employer in 2014, 2015 and 2016 and  Best of the Best in 2017.

With a vision to reimagine online learning, our Learning Designers work with our higher education partners to deliver high quality learning experience at both post graduate and undergraduate level.

Must have skills and experience 

  • Experience working a in Higher Education setting (Tertiary background)
  • Administration experience essential
  • High level written and communication skills
  • Exceptional customer service skills
  • Responsive and flexible attitude

The role

This role is part time (0.5 FTE) and an initial 12 month contract with view to perm. As a Student Services Advisor you will play a key role in providing the high level student satisfaction that underpins our business.  At the same time this is a fantastic opportunity to develop your skills within a rapidly growing organisation. You will be responsible for a range of functions contributing to the effective enrolment and on-going administration of our students including:

  • Ensuring that all enrolments meet the necessary admission and selection criteria including assessing previous qualifications, visa requirements and course specific information 
  • Providing on-going enrolment support to students and staff regarding fees and course advice
  • Ensuring accurate assessment and processing of all student functions across the life cycle of their course including enrolments, exemptions and course changes
  • Ensuring the accurate recording of student information using the student management systems
  • Resolving queries and problems accurately and in a  timely manner, ensuring all student issues are managed to completion
  • Liaising with other internal teams including Student Advisors, Course Consultants and academic staff

The role requires a high degree of initiative and self-management, and requires someone who thrives in a high performing, customer focused and values based environment. 

Although this role is predominately part time, there is an expectation that during peak periods you are able to flex up to full time hours. Additionally during the training period (first 3-4 weeks) you will be required to attend full time. 

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services. What will set you apart is addressing how this role complements your career aspirations.

Applications without a cover letter will not be considered

Chelsea Lowe
Recruitment Coordinator

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is now recognised as an innovative market leader and continues to go from success to success.

Our unique and agile culture has been recognised with OES being awarded Aon Hewitt’s Best Employer in 2014, 2015 and 2016 and  Best of the Best in 2017.

With a vision to reimagine online learning, our Learning Designers work with our higher education partners to deliver high quality learning experience at both post graduate and undergraduate level.

Must have skills and experience 

  • Experience working a in Higher Education setting (Tertiary background)
  • Administration experience essential
  • High level written and communication skills
  • Exceptional customer service skills
  • Responsive and flexible attitude

The role

This role is part time (0.5 FTE) and an initial 12 month contract with view to perm. As a Student Services Advisor you will play a key role in providing the high level student satisfaction that underpins our business.  At the same time this is a fantastic opportunity to develop your skills within a rapidly growing organisation. You will be responsible for a range of functions contributing to the effective enrolment and on-going administration of our students including:

  • Ensuring that all enrolments meet the necessary admission and selection criteria including assessing previous qualifications, visa requirements and course specific information 
  • Providing on-going enrolment support to students and staff regarding fees and course advice
  • Ensuring accurate assessment and processing of all student functions across the life cycle of their course including enrolments, exemptions and course changes
  • Ensuring the accurate recording of student information using the student management systems
  • Resolving queries and problems accurately and in a  timely manner, ensuring all student issues are managed to completion
  • Liaising with other internal teams including Student Advisors, Course Consultants and academic staff

The role requires a high degree of initiative and self-management, and requires someone who thrives in a high performing, customer focused and values based environment. 

Although this role is predominately part time, there is an expectation that during peak periods you are able to flex up to full time hours. Additionally during the training period (first 3-4 weeks) you will be required to attend full time. 

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services. What will set you apart is addressing how this role complements your career aspirations.

Applications without a cover letter will not be considered

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience in an administration role?
  • Do you have previous administration experience for an Education provider?

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