Job Description

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Customer Service Agent - Darwin

Advertiser: Qantas Airways3.9 out of 53.9 overall rating (521 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Location
Darwin
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Customer Service Agent - Darwin

  • Challenge yourself in this ever changing, fast paced environment
  • Located at Darwin Airport
  • Temporary and Permanent part time opportunities
  • Competitive salary + industry benefits

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As a Customer Service Agent you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents.

You’ll have –

  • Ability to work a 7 day rotational shift roster covering a range of hours
  • Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
  • A passion for customer service with a proactive 'can do' attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem solving skills and able to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever changing, fast paced operational environment
  • Compassion and empathy for special needs customers
  • Exceptional grooming and personal presentation
  • Ability to work either on a temporary or permanent basis on a 7 day rotational shift roster
  • Ability to successfully complete a Pre-Employment Medical

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Darwin Customer Experience team.

  • Challenge yourself in this ever changing, fast paced environment
  • Located at Darwin Airport
  • Temporary and Permanent part time opportunities
  • Competitive salary + industry benefits

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As a Customer Service Agent you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents.

You’ll have –

  • Ability to work a 7 day rotational shift roster covering a range of hours
  • Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
  • A passion for customer service with a proactive 'can do' attitude
  • A proven ability to manage and diffuse difficult situations
  • Well-developed problem solving skills and able to follow through to resolution
  • A strong communicator, and listener
  • Ability to work both in a team environment and independently
  • Ability to adapt to an ever changing, fast paced operational environment
  • Compassion and empathy for special needs customers
  • Exceptional grooming and personal presentation
  • Ability to work either on a temporary or permanent basis on a 7 day rotational shift roster
  • Ability to successfully complete a Pre-Employment Medical

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Darwin Customer Experience team.

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