Job Description

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Customer Service Expert for Gap Year Travel Company

Advertiser: The Global Work & Travel Co.3.5 out of 53.5 overall rating (8 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Gold Coast
Work Type
Full Time
Administration & Office Support, Administrative Assistants

The Global Work & Travel Co. is one of the world’s leading gap-year travel brands and now operating in 5 worldwide markets and the recipient of numerous business awards. We turn travel dreams into reality by making it possible for young people to explore this world the easy way, through a plethora of ‘gap year’ and ‘work abroad’ travel experiences. We have our Australian Team in Surfers Paradise with beautiful views overlooking the ocean, plus offices in the UK & Canada with collectively over 100 team members.

Due to continued growth and increased customer volume we are looking for an Inbound Trip Coordinator to manage and coordinate working holiday makers arriving into Australia to commence their gap year.

Liaising with our offices in Canada and the UK, you will be responsible for coordinating job opportunities for our travellers through our partner employers, assisting travellers with their working holiday visa applications, providing stellar customer service and support, managing our database, conducting engaging in-person orientations when travellers arrive and being their local support rep during their Australian travels.

We’re looking for someone who’s permanently on the Gold Coast, has a passion for travel and the life experience it provides and has past customer service experience. Tertiary education isn’t necessary and we provide a thorough induction and training program.  

To be successful for this position you must have strong skills in:
- Time management
- Computer literacy
- English spelling & grammar
- Self-motivation
- Attention to detail
- Customer service

By joining our team, not only will you have massive future career potential within one of the hottest young travel companies, but you’ll join a 100+ person global business full of talented, skilled and driven professionals who are leading its industry. 

A fun and supportive team awaits with an awesome office, ongoing training, team bonding events and an annual travel bonus up to $1200.

This position is full time with an immediate start. To apply please send your updated resume today! 

Successful applicants will be contacted within 5 days of submission. To learn more about us visit

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