Job Description

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Indigenous Customer Engagement Traineeship | Westpac | CBD Location

Advertiser: Maxima Group TrainingMore jobs from this company

Job Information

Job Listing Date
10 Sept 2019
Location
Adelaide
Salary
- PAID STUDY AND LEAVE BENEFITS
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Corporate & Institutional

Indigenous Customer Engagement Traineeship | Westpac | CBD Location

 

  • Aboriginal and Torres Strait Islander Training Program
  • Gain a nationally recognised Certificate III in Customer Engagement
  • Convenient CBD location

About Maxima Group Training

Maxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.

About Westpac Group

Westpac is Australia's first, oldest and largest bank, operating for over 200 years. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

The Opportunity

An entry-level IT role with full-time benefits. You will be working Monday to Friday, with no weekends, while studying part-time towards a Certificate III in Customer Engagement with the security of an 18 month contract. During this time, you will be fully supported by in-house trainers and offered ongoing mentoring throughout your placement by industry experts and professionals to help develop your skills ensuring that you are set up for success.

Westpac are seeking a passionate and enthusiastic Aboriginal or Torres Strait Islander who is interested in a career in banking and customer service. If successful, you will be working as part of a team to meet the daily needs of Westpac Group customers.

The Role

In this role you are the first point of contact for internal customers. You will act to ensure customers immediate service needs are met and handle all calls in relation to the Help Desk and technology related issues.

Duties will include, but not limited to:

  • Meet the call handling time to ensure call logging queues are kept to a minimum
  • Process all calls via phone and emails in line with the current call logging procedures
  • Achieve individual KPIs specific to the Service Desk area
  • Inform customers on their individual call status to ensure customers are appropriately informed of progress to schedule
  • Deliver the information required to resolve incidents

Skills and Knowledge

  • Previous customer service experience
  • Strong interpersonal, verbal and written communication skills
  • People who enjoy working in a call centre environment
  • A passion to work in the banking industry
  • Ability to navigate a range of different software systems
  • Strong attention to detail and able to multi-task

Culture and Benefits

  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Customer Engagement
  • 18 month job security and career development opportunities
  • Work alongside supportive colleagues and management

How to Apply

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role. 

Please note that only shortlisted applicants will be directly contacted.

Applications close 4:00 pm (ACST) Wednesday 18 September 2019.

 

  • Aboriginal and Torres Strait Islander Training Program
  • Gain a nationally recognised Certificate III in Customer Engagement
  • Convenient CBD location

About Maxima Group Training

Maxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30 year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.

About Westpac Group

Westpac is Australia's first, oldest and largest bank, operating for over 200 years. Westpac Group provides personal, business and corporate banking services, as well as superannuation, investment and wealth management. Westpac offers its employees many opportunities for career progression and skills development in the banking and financial sectors.

The Opportunity

An entry-level IT role with full-time benefits. You will be working Monday to Friday, with no weekends, while studying part-time towards a Certificate III in Customer Engagement with the security of an 18 month contract. During this time, you will be fully supported by in-house trainers and offered ongoing mentoring throughout your placement by industry experts and professionals to help develop your skills ensuring that you are set up for success.

Westpac are seeking a passionate and enthusiastic Aboriginal or Torres Strait Islander who is interested in a career in banking and customer service. If successful, you will be working as part of a team to meet the daily needs of Westpac Group customers.

The Role

In this role you are the first point of contact for internal customers. You will act to ensure customers immediate service needs are met and handle all calls in relation to the Help Desk and technology related issues.

Duties will include, but not limited to:

  • Meet the call handling time to ensure call logging queues are kept to a minimum
  • Process all calls via phone and emails in line with the current call logging procedures
  • Achieve individual KPIs specific to the Service Desk area
  • Inform customers on their individual call status to ensure customers are appropriately informed of progress to schedule
  • Deliver the information required to resolve incidents

Skills and Knowledge

  • Previous customer service experience
  • Strong interpersonal, verbal and written communication skills
  • People who enjoy working in a call centre environment
  • A passion to work in the banking industry
  • Ability to navigate a range of different software systems
  • Strong attention to detail and able to multi-task

Culture and Benefits

  • Align yourself with a strong and nationally recognisable brand
  • Obtain a nationally recognised Certificate III in Customer Engagement
  • 18 month job security and career development opportunities
  • Work alongside supportive colleagues and management

How to Apply

Please note that you must be of Aboriginal or Torres Strait Islander descent to be eligible for this role.

To apply, complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role. 

Please note that only shortlisted applicants will be directly contacted.

Applications close 4:00 pm (ACST) Wednesday 18 September 2019.

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