Job Description

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Member Service Officer

Advertiser: Newcastle Permanent Building Society3.8 out of 53.8 overall rating (25 employee reviews) More jobs from this company

Job Information

Job Listing Date
11 Sept 2019
Location
Lismore & Far North Coast
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Newcastle Permanent is an independent, mutual, retail financial service provider offering a different way of banking since 1903. A regionally-based organisation with an extensive network of branches proudly serving people throughout The Hunter, Central Coast, Mid North Coast, New England, Northern Rivers and the Central West.

Member Service Officer

Our Organisation

Newcastle Permanent Building Society is owned by our customers. As the largest and financially one of the strongest building societies in Australia, we are committed to providing our customers with a wide range of high quality and competitively priced financial products. We are also highly dedicated to making a positive contribution towards the community to which we live and work.

Our Role

We are looking for a casual Member Service Officer (MSO) to work between our Ballina and Lismore branches.

Our MSO’s are highly valued within our organisation and well respected in our community. As a first point of contact for our customers, you will develop and maintain strong customer relationships, provide outstanding frontline service and have an excellent understanding of the products and services we offer to ensure we meet our customer’s financial needs. 

Who are we looking for?

An individual with a passion for delivering outstanding customer service, strong cash handling skills and high attention to detail.

What does Newcastle Permanent offer me? 

In addition to a competitive salary and fantastic team culture, here are just some of our employee benefits:


  • Ability to achieve a positive work/life balance.
  • A well-defined career pathway offering you the chance to develop your skills and reach your full potential.
  • Opportunity to engage with the local community through two paid community leave days per year.
  • Discounted health insurance and gym memberships.
Upon commencement, all staff must be able to work at least the first seven (7) weeks at full time hours to complete their induction. You will also be required to attend training at our Head Office in Newcastle as and when required.  
 
All applicants who proceed to offer stage will be asked to consent to a criminal history and bankruptcy check. An offer is conditional upon receipt of a clear criminal history and bankruptcy check.

We collect, use and disclose Personal Information about you when you apply for a job with us and also as part of the recruitment process. By choosing to continue, you acknowledge that you have read, understood and agree to our Privacy Policy [link removed].


 
Our Organisation

Newcastle Permanent Building Society is owned by our customers. As the largest and financially one of the strongest building societies in Australia, we are committed to providing our customers with a wide range of high quality and competitively priced financial products. We are also highly dedicated to making a positive contribution towards the community to which we live and work.

Our Role

We are looking for a casual Member Service Officer (MSO) to work between our Ballina and Lismore branches.

Our MSO’s are highly valued within our organisation and well respected in our community. As a first point of contact for our customers, you will develop and maintain strong customer relationships, provide outstanding frontline service and have an excellent understanding of the products and services we offer to ensure we meet our customer’s financial needs. 

Who are we looking for?

An individual with a passion for delivering outstanding customer service, strong cash handling skills and high attention to detail.

What does Newcastle Permanent offer me? 

In addition to a competitive salary and fantastic team culture, here are just some of our employee benefits:


  • Ability to achieve a positive work/life balance.
  • A well-defined career pathway offering you the chance to develop your skills and reach your full potential.
  • Opportunity to engage with the local community through two paid community leave days per year.
  • Discounted health insurance and gym memberships.
Upon commencement, all staff must be able to work at least the first seven (7) weeks at full time hours to complete their induction. You will also be required to attend training at our Head Office in Newcastle as and when required.  
 
All applicants who proceed to offer stage will be asked to consent to a criminal history and bankruptcy check. An offer is conditional upon receipt of a clear criminal history and bankruptcy check.

We collect, use and disclose Personal Information about you when you apply for a job with us and also as part of the recruitment process. By choosing to continue, you acknowledge that you have read, understood and agree to our Privacy Policy [link removed].


 

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