Job Description

Job Header

Customer Service Assistant/Scheduler

Advertiser: Master Plumbers' Association of QueenslandMore jobs from this company

Job Information

Job Listing Date
11 Sept 2019
Gold Coast
Work Type
Full Time
Administration & Office Support, Client & Sales Administration

Customer Service Assistant/Scheduler

An MPAQ member is seeking a full time Customer Service Assistant /Scheduler to join their expanding team

To be considered to join their team you will be

  • Highly motivated and enthusiastic
  • Able to multi-task and prioritise work
  • Knowledge of Gold Coast, Brisbane and surrounding suburbs
  • Experience within working with trades
  • Accurate and highly organised
  • Committed to providing excellent customer service to all clients


  • Managing the small team of tradespeople
  • Scheduling of tradespeople to attend to jobs from Gold Coast to Brisbane and surrounding suburbs
  • High volume of incoming and outgoing calls
  • Building a relationship with our clients which are prominently property managers
  • Taking ownership of the role
  • E-mail enquiries that are job specific
  • Issuing entry notices
  • Assisting with issuing of quotes and follow up as required
  • Assisting management with administrative duties as requested 
  • Maintaining a clean and organised office environment


  • Must have previous experience managing a team of tradespeople to help with their day to day requirements
  • Experience with invoicing and accounts
  • Excellent communication skills - written and oral
  • Energetic, fast learner and able to work well under pressure.
  • Ability to multitask in fast paced small office environment
  • Accuracy
  • Ability to work independently and as part of a team
  • Minimum two years clerical or administrative experience with general office skills
  • Familiarity with Microsoft Office software (Outlook, Word, Excel and PowerPoint)
  • Ability to calmly handle all situations and work under pressure when required
  • Positive attitude in conveying benefits of products and/or services.
  • Experience in either plumbing or building industry

This is a full time position with working hours Monday to Friday - 8:00 am to 5:00 pm (some additional hours maybe required as agreed from time to time).

Those with no experience running 2 or more tradespeople need not apply.

If you believe this position has YOU written all over it, then please apply through the SEEK website by clicking the button below.

MPAQ does not accept Agency applications for these roles. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have experience in an administration role?
  • Do you have a current Australian driver's licence?

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