Job Description

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Campus Student Experience Advisor

Advertiser: Australian College of Applied Psychology2.2 out of 52.2 overall rating (22 employee reviews) More jobs from this company

Job Information

Job Listing Date
11 Sept 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
Super
Work Type
Full Time
Classification
Education & Training, Student Services

Campus Student Experience Advisor

About the role:

ACAP is seeking a customer service expert for the role of Campus Student Experience Advisor. The successful candidate will be the first point of contact for student inquires, and have strong interpersonal skills paired with a helpful and friendly attitude to provide solutions for ACAP students.

This role requires some flexibility Employees work a 7.5 hour day, rostered between 8.00am and 6.30pm. The team are also expected to assist with some after-hours events, such as orientation and info night. Time in lieu is accrued in return.



The candidate we seek will ideally have:

  • Able to work autonomously and as a team player
  • Ability to work in a diverse community
  • Administration experience, ideally in a tertiary education environment
  • Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders
  • Demonstrated computer skills using MSOffice software and database managements tools
  • Discretion when working with confidential information
  • Ability to manage conflicting demands and changing priorities



What we can do for you:

  • Career progression and leadership development pathways
  • Collegial and collaborative environment with the aim of academic excellence
  • Mobility within the organisation and locations
  • Staff study scholarship 75% for all courses
  • First class modern facilities
  • Salary packaging and novated leasing



About us:

We are ACAP, the Australian College of Applied Psychology. We are a tertiary education institute that specialises in psychology, counselling, social work and criminology and part of the Navitas Group.

35 years ago we opened our doors and sought to provide aspiring practitioners a modern approach to understanding the human mind and behaviour, through applied learning. This approach to teaching is what makes us different. It’s why curious minds choose to learn and develop their skills with us. ACAP is proud to hold Self Accrediting Authority with TEQSA and 7 year registration with ASQA, in both cases quality indicators with regulators for the education sector in Australia.

We were the first non-university higher education provider to offer a range of qualifications recognised by the Australian Psychological Accreditation Council (APAC). Our range of courses are also recognise by The Psychotherapy and Counselling Federation of Australia (PACFA), The International Coach Federation (ICF) and the Australian Association of Social Workers (AASW). Our smaller classes and flexible studying options help each student navigate their journey in their own way. Visit acap.edu.au.



Diversity and Inclusion:

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.



How to apply:

Please apply online, or for further information, please contact Laila Abbouchi on +61 3 8327 2616. Applications close on Wednesday September 25th 2019 at 11:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.


Extra information:

For full description of the role and other opportunities, please visit https://www.navitas.com/careers
Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.

By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers

About the role:

ACAP is seeking a customer service expert for the role of Campus Student Experience Advisor. The successful candidate will be the first point of contact for student inquires, and have strong interpersonal skills paired with a helpful and friendly attitude to provide solutions for ACAP students.

This role requires some flexibility Employees work a 7.5 hour day, rostered between 8.00am and 6.30pm. The team are also expected to assist with some after-hours events, such as orientation and info night. Time in lieu is accrued in return.



The candidate we seek will ideally have:

  • Able to work autonomously and as a team player
  • Ability to work in a diverse community
  • Administration experience, ideally in a tertiary education environment
  • Demonstrated ability to relate well to students, liaise with staff within the Colleges and external stakeholders
  • Demonstrated computer skills using MSOffice software and database managements tools
  • Discretion when working with confidential information
  • Ability to manage conflicting demands and changing priorities



What we can do for you:

  • Career progression and leadership development pathways
  • Collegial and collaborative environment with the aim of academic excellence
  • Mobility within the organisation and locations
  • Staff study scholarship 75% for all courses
  • First class modern facilities
  • Salary packaging and novated leasing



About us:

We are ACAP, the Australian College of Applied Psychology. We are a tertiary education institute that specialises in psychology, counselling, social work and criminology and part of the Navitas Group.

35 years ago we opened our doors and sought to provide aspiring practitioners a modern approach to understanding the human mind and behaviour, through applied learning. This approach to teaching is what makes us different. It’s why curious minds choose to learn and develop their skills with us. ACAP is proud to hold Self Accrediting Authority with TEQSA and 7 year registration with ASQA, in both cases quality indicators with regulators for the education sector in Australia.

We were the first non-university higher education provider to offer a range of qualifications recognised by the Australian Psychological Accreditation Council (APAC). Our range of courses are also recognise by The Psychotherapy and Counselling Federation of Australia (PACFA), The International Coach Federation (ICF) and the Australian Association of Social Workers (AASW). Our smaller classes and flexible studying options help each student navigate their journey in their own way. Visit acap.edu.au.



Diversity and Inclusion:

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups.



How to apply:

Please apply online, or for further information, please contact Laila Abbouchi on +61 3 8327 2616. Applications close on Wednesday September 25th 2019 at 11:00pm however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.


Extra information:

For full description of the role and other opportunities, please visit https://www.navitas.com/careers
Successful candidates will require full working rights in Australia and undergo criminal records and working with children check.

By submitting your application, you acknowledge and agree to Navitas’ Privacy policy. Further information can be found at navitas.com/careers

The application form will include these questions:
  • Are you a current, or previous employee of Navitas and/or it's affiliated employing groups?

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