Job Description

Job Header

Member Contact Centre Representative

Advertiser: Australian Military Bank1.8 out of 51.8 overall rating (16 employee reviews) More jobs from this company

Job Information

Job Listing Date
11 Sept 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Member Contact Centre Representative

  • Exciting opportunity exists to join a dynamic and innovative mutual bank
  • Niche Mutual Bank, Head Office - Wynyard
  • Member Service Role 
Your Role
An exciting opportunity is available for a result driven Direct Consultant to join our Member Contact Centre, working on a rotating roster Monday to Friday between 8am to 6pm and Saturday between 9am to 12pm.
 
Reporting to the Senior Team Leader you will be responsible for ensuring our members receive exceptional service.
 
Our Direct Consultants act as the first point of contact for all inbound, online and email enquiries relating to our award winning retail banking and insurance products.
 
This is a fantastic entry level opportunity for a recent graduate or someone who is wanting to move out of retail, or someone who is passionate about the professional financial services -industry and is wanting to gain experience within a call centre.
 
What you will be doing? 
  • Provide excellent end to end quality member experience to existing members and potential members
  • Attend to outbound, inbound calls and email enquiries
  • Branch Support – including but not limited to cashiering services
  • You will be speaking with members, answering their questions, ensuring their needs are met and referring them on to our lending specialist  
About You
To be successful in the role you will demonstrate the below key attributes and experience:
  •  Suitable for school leaver or a recent graduate wishing to start their banking career
  • Exceptional communication skills both written and verbal
  • Tech Savvy
  • Experience with web chat desirable 
Probity check
As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.  
 
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
 
We move quickly with our interview process, if you're keen please submit your CV today!
 
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

 


Australian Military Bank values diversity and is an equal employment opportunity employer. 



To apply please click on the "Apply" button below and complete our online application form.
australianmilitarybank.com.au
Australian Military Bank Ltd ABN 48 087 649 741 AFSL and Australian credit licence number 237 988.
Passionate | Trustworthy | Professional | Friendly | Understanding
  • Exciting opportunity exists to join a dynamic and innovative mutual bank
  • Niche Mutual Bank, Head Office - Wynyard
  • Member Service Role 
Your Role
An exciting opportunity is available for a result driven Direct Consultant to join our Member Contact Centre, working on a rotating roster Monday to Friday between 8am to 6pm and Saturday between 9am to 12pm.
 
Reporting to the Senior Team Leader you will be responsible for ensuring our members receive exceptional service.
 
Our Direct Consultants act as the first point of contact for all inbound, online and email enquiries relating to our award winning retail banking and insurance products.
 
This is a fantastic entry level opportunity for a recent graduate or someone who is wanting to move out of retail, or someone who is passionate about the professional financial services -industry and is wanting to gain experience within a call centre.
 
What you will be doing? 
  • Provide excellent end to end quality member experience to existing members and potential members
  • Attend to outbound, inbound calls and email enquiries
  • Branch Support – including but not limited to cashiering services
  • You will be speaking with members, answering their questions, ensuring their needs are met and referring them on to our lending specialist  
About You
To be successful in the role you will demonstrate the below key attributes and experience:
  •  Suitable for school leaver or a recent graduate wishing to start their banking career
  • Exceptional communication skills both written and verbal
  • Tech Savvy
  • Experience with web chat desirable 
Probity check
As we are an Authorised Deposit Taking Institution there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.  
 
Why Us
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs, You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.
 
We move quickly with our interview process, if you're keen please submit your CV today!
 
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

 


Australian Military Bank values diversity and is an equal employment opportunity employer. 



To apply please click on the "Apply" button below and complete our online application form.

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role

Applications will open the advertiser’s site.