Job Description

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Child Wellbeing Assessment Officer

Advertiser: InfopeopleMore jobs from this company

Job Information

Job Listing Date
11 Sept 2019
Sydney, CBD, Inner West & Eastern Suburbs
Up to $55.93 + Super per hour
Work Type
Call Centre & Customer Service, Customer Service - Call Centre
We will trust you to:
  • Contribute to the development and delivery of training concerning child protection, in particular, child protection practice, policy, systems and procedures within the Department, when required.
  • Gather information, undertaking assessments and providing consistent and high-quality advice, guidance and information to mandatory reporters with regard to students at risk of harm ensuring that the Department complies with legislative and policy obligations in the area of child protection.
  • Identify and provide advice to mandatory reporters concerning response options for students and/or their families who are at risk of harm or in need of assistance.
  • Provide advice to mandatory reporters and staff regarding cultural and child protection issues and also appropriate referral pathways for Aboriginal students and their families.
  • Provide timely and accurate advice to management on emergent issues including systemic, complex or critical issues.
  • Receive reports of students at risk of harm from mandatory reporters, maintaining accurate records by entering the appropriate and relevant information into the Business Unit’s electronic client system in a timely manner.
  • Work collaboratively with management and customers, senior Departmental officers, community partners and other Government organisations to drive better service delivery including integrated and coordinated service systems.
You need to have:
The ability to work legally in Australia without visa sponsorship now or in the future.

If this sounds like you:

Apply! Or drop me a line on or you can contact me on (02) 8227 4513  If we believe you're a good match, we'll get in touch with you to let you know the next steps!

Infopeople - Brad Holswich
The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Have you worked in a call centre before?
  • Do you have customer service experience?

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