Job Description

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Customer Care Agent

Advertiser: A1 Building GroupMore jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Gold Coast
$40,000 - $44,999
Work Type
Full Time
Call Centre & Customer Service, Customer Service - Call Centre

Who we are:

A1 Building Group services some of Australia’s leading insurance companies and brokers including Suncorp. A1 building group aspires to provide a un-compromised commitment to each project we undertake through delivering a high standard of service, quality and workmanship. Our standard of integrity, reliability, and workmanship are matched by our exceptional customer service, passion and commitment to client satisfaction.

We are a fast-growing national company seeking highly motivated customer service professional to join our National Call Centre. This role would be for our Varsity Lakes office.

What the role Entails:

  • You will be responsible for inbound customer inquiries and Providing timely accurate and exceptional customer service
  • Supporting our admin team and providing them with comprehensive assistance
  • You will enjoy developing and maintaining strong relationships with or internal and external agents
  • You will be working as part of a high performing and collaborative Team where your initiative and follow-through will be dependable.
  • Managing Client profiles ensuring information is up to date

Applicants will require:

  • Have the ability to work 38 hours per week between 7.30 am – 5 pm Monday to Friday
  • Exceptional phone manner and oral and written communication skills
  • Previous experience in a customer service role preferable although not imperative
  • The ability to manage multiple priorities and plan your time effectively
  • Great relationship-building skills internally and externally
  • Outstanding organizational skills
  • High attention to detail
  • A strong work ethic and a commitment to success

What we offer you:

  • Support in growth and development to build professional skills and work toward your goals
  • A Healthy, Fun and positive workplace that rewards its team members
  • Free Breakfast every day
  • We enjoy regular rewards through incentives and recognition
  • Our values of Reliability, Excellence, Professional, Relationships, Innovative and Assurance underpin everything we do
  • We are curious, creative and collaborative and enjoy lunch meetings and social nights.
The application form will include these questions:
  • Do you have customer service experience?
  • Have you worked in a call centre before?
  • Which of the following Microsoft Office products are you experienced with?
  • Do you have experience working towards targets and KPIs?
  • Are you available to work on a rotating roster?

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