Job Description

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Home Loan Service Specialist Part Time

Advertiser: Commonwealth Bank of Australia3.6 out of 53.6 overall rating (1169 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Part Time
Classification
Banking & Financial Services, Other

Home Loan Service Specialist Part Time

Do work that matters

As a Customer Service Specialist in Home Loan Service you will take inbound calls to build and maintain positive relationships with our existing customers by resolving and identifying their potential needs through conversation.

Our Team

Direct Lending is part of the Direct Channels business within Retail Banking Services (RBS), along with Direct Banking and Financial Assist Solutions. The Direct Lending business brings together all Home Loan and Personal Loan activities across Direct Channels.

The Role

Your responsibilities will include but are not limited to:

  • You will achieve or exceed performance targets relating to customer experience, product sales, service quality and operational performance by adhering to the Bank’s sales and service methodologies
  • You will interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
  • You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
  • You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks
  • You will use your excellent knowledge of the Bank’s products and services to attend to the customers’ identified financial needs and complete account based maintenance enquiries at customers request.

Hours and Training:

We have multiple part-time (15-25 hours per week) permanent positions with various shifts across Monday to Sunday that will work on a rotational roster as below:

  • You will be provided with a set base weekly shift when you commence
  • You will be provided with next month’s roster four weeks in advance
  • Your roster may require you to start up to 2 hours earlier or 2 hours later than your set base shift start time
  • This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current base shift finish time

Please note: We provide full training and development support. You must be available to attend mandatory full-time training Monday to Friday 9:00PM to 5:00PM for the first 4 weeks (commencing Monday 28th October 2019).

Your Capability

To be successful in this role you should be a self-motivated individual who is passionate about providing outstanding customer service as well as:

  • You show initiative and enjoy problem solving.
  • You have the demonstrated ability to work in a fast paced, commercial, competitive and target-driven environment.
  • Able to perform well in an ambiguous environment  
  • You collaborate well and understand shared success
  • Passionate about customer satisfaction
  • Ability to work in a highly regulated environment

If you have a CAN do attitude and the desire to help the bank deliver on our purpose of “improving the financial wellbeing of our Customers and Communities” apply now!

Do work that matters

As a Customer Service Specialist in Home Loan Service you will take inbound calls to build and maintain positive relationships with our existing customers by resolving and identifying their potential needs through conversation.

Our Team

Direct Lending is part of the Direct Channels business within Retail Banking Services (RBS), along with Direct Banking and Financial Assist Solutions. The Direct Lending business brings together all Home Loan and Personal Loan activities across Direct Channels.

The Role

Your responsibilities will include but are not limited to:

  • You will achieve or exceed performance targets relating to customer experience, product sales, service quality and operational performance by adhering to the Bank’s sales and service methodologies
  • You will interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
  • You will work to call centre based metrics such as adherence to schedule, quality requirements and productivity measures.
  • You will be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner. Organise, action and follow up on own daily work and delegated tasks
  • You will use your excellent knowledge of the Bank’s products and services to attend to the customers’ identified financial needs and complete account based maintenance enquiries at customers request.

Hours and Training:

We have multiple part-time (15-25 hours per week) permanent positions with various shifts across Monday to Sunday that will work on a rotational roster as below:

  • You will be provided with a set base weekly shift when you commence
  • You will be provided with next month’s roster four weeks in advance
  • Your roster may require you to start up to 2 hours earlier or 2 hours later than your set base shift start time
  • This will, in turn, result in you finishing up to 2 hours earlier or 2 hours later than your current base shift finish time

Please note: We provide full training and development support. You must be available to attend mandatory full-time training Monday to Friday 9:00PM to 5:00PM for the first 4 weeks (commencing Monday 28th October 2019).

Your Capability

To be successful in this role you should be a self-motivated individual who is passionate about providing outstanding customer service as well as:

  • You show initiative and enjoy problem solving.
  • You have the demonstrated ability to work in a fast paced, commercial, competitive and target-driven environment.
  • Able to perform well in an ambiguous environment  
  • You collaborate well and understand shared success
  • Passionate about customer satisfaction
  • Ability to work in a highly regulated environment

If you have a CAN do attitude and the desire to help the bank deliver on our purpose of “improving the financial wellbeing of our Customers and Communities” apply now!

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You must have the right to live and work in this location to apply for this job.

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