Job Description

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Medical Receptionist | headspace

Advertiser: Royal Flying Doctor Service3.5 out of 53.5 overall rating (50 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Location
Cairns & Far North
Work Type
Contract/Temp
Classification
Healthcare & Medical, Medical Administration

Medical Receptionist | headspace

About headspace:

Established in 2006, headspace is making a difference to the lives of thousands of young Australians in the area of youth mental health, by:

  • Giving young Australians and their families the opportunity to seek help early
  • Making it easier for young people and their families to access information
  • Creating awareness and educating young people, families and the broader community about how to get help

headspace Cairns (under the direction of the RFDS (QLD) Services Limited) is an innovative youth service, delivering primary and mental health,alcohol and drug services, social welfare and vocational services to young people aged 12-25 years.

The Role:

  • Fixed-Term, Full-time until June 2020 with the possibility of extension
  • Located in Cairns 

We are seeking a friendly and experienced Medical Receptionist to join us at our busy mental health centre for youth to provide excellent customer service to headspace clients, families and a multidisciplinary team. Reporting to the Centre Coordinator, you will be required to assist with general reception and administrative duties such as greeting clients, responding to enquiries, scheduling appointments, data entry and much more. We are looking for someone who is available to work 08:30 am - 5:00 pm, 5 days p/w, with the flexibility to work extra hours if needed. 

As the initial point of contact, this front-line role is key to ensuring the smooth delivery of high quality reception and administration support and ensures the service is perceived by young people as accessible, youth friendly and welcoming. The Receptionist will work proficiently in a fast-paced environment, and collaboratively with all headspace Cairns centre staff, including an intake team, medical and allied health private practitioners and external providers. 

Reporting to the Centre Coordinator, the role responsibilities include, but are not limited to the following:

  • Ensure the reception and waiting area is presented well at all times
  • Welcome and assist clients with their enquiries and appointments (both face-to-face and via telephone).
  • Respond to telephone enquiries in a courteous and professional manner, including making appointments and cancellations
  • Follow up calls to clients in accordance with current procedures and direction from the clinical staff
  • Prepare patient accounts using the Medicare bulk-billing process
  • Assist the Centre Coordinator with the batching of Medicare claims 
  • Prepare referral letters and other documents as requested by the clinical staff and Centre Coordinator 
  • Other administrative duties as directed by the Centre Coordinator 
  • Maintain electronic client records system (MasterCare & Pracsoft)
  • Scan and fax reports, correspondence and pathology results into client files 
  • Maintain stock levels of GP rooms and stationary 
  • Assist with Community Engagement and Social Media 

Why join us?

In return for your skills, energy and commitment to our goals, we offer you the opportunity to make a real impact on the Cairns community and truly help others. You'll work every day with people who are passionate about our purpose and proud of their contribution to our iconic organisation.

Your contribution will be rewarded with an attractive remuneration package plus salary packaging arrangements. We will also support you in your endeavour to develop new skills in a close-knit team which encourages the sharing of ideas and knowledge. 

Who are we looking for?

This role requires someone who has a comprehensive medical reception and administration experience, have the ability to learn new processes and systems efficiently and enjoys being part of a team. You will be someone who is focused on providing excellent customer service, can maintain confidentiality, and can provide a welcoming and comfortable environment for clients, families and the team. You will possess sound knowledge of Microsoft Office, MasterCare and/or Medical Director/PracSoft software, and have the ability to work well in a busy environment managing multiple demands. 

Please note the successful candidate for this role will be required to have a current Driver's License and obtain a 'Working with Children Blue Card'. They will also be required to undergo a pre-employment drug and alcohol test and will be subject to a criminal history check. 

Further enquiries can be made to Kadeisha Mirabito, Centre Coordinator on 07 0441 3780

Application closing date 20 September 2019. 

Please note that applications will only be accepted via this recruitment portal. 

headspace is committed to the principles of Equal Employment Opportunity.

Aboriginal and Torres Strait Islander People are encouraged to apply.

About headspace:

Established in 2006, headspace is making a difference to the lives of thousands of young Australians in the area of youth mental health, by:

  • Giving young Australians and their families the opportunity to seek help early
  • Making it easier for young people and their families to access information
  • Creating awareness and educating young people, families and the broader community about how to get help

headspace Cairns (under the direction of the RFDS (QLD) Services Limited) is an innovative youth service, delivering primary and mental health,alcohol and drug services, social welfare and vocational services to young people aged 12-25 years.

The Role:

  • Fixed-Term, Full-time until June 2020 with the possibility of extension
  • Located in Cairns 

We are seeking a friendly and experienced Medical Receptionist to join us at our busy mental health centre for youth to provide excellent customer service to headspace clients, families and a multidisciplinary team. Reporting to the Centre Coordinator, you will be required to assist with general reception and administrative duties such as greeting clients, responding to enquiries, scheduling appointments, data entry and much more. We are looking for someone who is available to work 08:30 am - 5:00 pm, 5 days p/w, with the flexibility to work extra hours if needed. 

As the initial point of contact, this front-line role is key to ensuring the smooth delivery of high quality reception and administration support and ensures the service is perceived by young people as accessible, youth friendly and welcoming. The Receptionist will work proficiently in a fast-paced environment, and collaboratively with all headspace Cairns centre staff, including an intake team, medical and allied health private practitioners and external providers. 

Reporting to the Centre Coordinator, the role responsibilities include, but are not limited to the following:

  • Ensure the reception and waiting area is presented well at all times
  • Welcome and assist clients with their enquiries and appointments (both face-to-face and via telephone).
  • Respond to telephone enquiries in a courteous and professional manner, including making appointments and cancellations
  • Follow up calls to clients in accordance with current procedures and direction from the clinical staff
  • Prepare patient accounts using the Medicare bulk-billing process
  • Assist the Centre Coordinator with the batching of Medicare claims 
  • Prepare referral letters and other documents as requested by the clinical staff and Centre Coordinator 
  • Other administrative duties as directed by the Centre Coordinator 
  • Maintain electronic client records system (MasterCare & Pracsoft)
  • Scan and fax reports, correspondence and pathology results into client files 
  • Maintain stock levels of GP rooms and stationary 
  • Assist with Community Engagement and Social Media 

Why join us?

In return for your skills, energy and commitment to our goals, we offer you the opportunity to make a real impact on the Cairns community and truly help others. You'll work every day with people who are passionate about our purpose and proud of their contribution to our iconic organisation.

Your contribution will be rewarded with an attractive remuneration package plus salary packaging arrangements. We will also support you in your endeavour to develop new skills in a close-knit team which encourages the sharing of ideas and knowledge. 

Who are we looking for?

This role requires someone who has a comprehensive medical reception and administration experience, have the ability to learn new processes and systems efficiently and enjoys being part of a team. You will be someone who is focused on providing excellent customer service, can maintain confidentiality, and can provide a welcoming and comfortable environment for clients, families and the team. You will possess sound knowledge of Microsoft Office, MasterCare and/or Medical Director/PracSoft software, and have the ability to work well in a busy environment managing multiple demands. 

Please note the successful candidate for this role will be required to have a current Driver's License and obtain a 'Working with Children Blue Card'. They will also be required to undergo a pre-employment drug and alcohol test and will be subject to a criminal history check. 

Further enquiries can be made to Kadeisha Mirabito, Centre Coordinator on 07 0441 3780

Application closing date 20 September 2019. 

Please note that applications will only be accepted via this recruitment portal. 

headspace is committed to the principles of Equal Employment Opportunity.

Aboriginal and Torres Strait Islander People are encouraged to apply.

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