Job Description

Job Header

Customer Support Agent

Advertiser: Campus Living Villages2.5 out of 52.5 overall rating (22 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Customer Facing

Customer Support Agent

About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 45,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists within Sydney University Village for a permanent Customer Support Agent to join the team.

Reporting to the Village Manager, this person will possess energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards.

Key Responsibilities

  • Assist residents with account enquiries, information on support services, local area information and facilities information.
  • Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors
  • Ensure that high levels of detail and accuracy are applied to customer records.
  • Ensure all associated policies and procedures are followed.
  • Provide accurate and timely information to prospective residents.
  • Create a positive impression for all prospective customers.
  • Promote a customer first culture and ensure customer expectations are met or exceeded.
  • Ability to work across a 7-day rotating roster including morning and afternoon shifts.

Skills and Experience

  • Commitment to consistently delivering the highest levels of customer service.
  • A minimum of three (3) years’ experience in a similar role, preferably in an accommodation setting.
  • Excellent verbal and written communication skills
  • Excellent organisational and planning skills.
  • Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and Adobe InDesign.
  • A formal qualification in hotel, marketing or business management.
  • Current National Police Check and Working with Children Check.

How to Apply

To submit your application for this opportunity, please send your cover, an updated CV and any other supporting documentation, marked to the attention of the Village Manager by clicking the 'Apply' button.

Applications must be received by Monday, September 30, 2019.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.


About the Company

Campus Living Villages (CLV) is the leading provider of on-campus student accommodation in Australia. With over 45,000 beds owned, managed or under development across Australia, the United States, United Kingdom and New Zealand, CLV has an extensive track record for creating quality, purpose-built facilities and managing exciting student communities around the globe.

About the Role

An exciting opportunity exists within Sydney University Village for a permanent Customer Support Agent to join the team.

Reporting to the Village Manager, this person will possess energy, positivity and initiative who is committed, flexible, confident and team-focused and who demonstrates integrity and high ethical standards.

Key Responsibilities

  • Assist residents with account enquiries, information on support services, local area information and facilities information.
  • Consistent delivery of exceptional customer service, providing friendly and helpful support to residents and visitors
  • Ensure that high levels of detail and accuracy are applied to customer records.
  • Ensure all associated policies and procedures are followed.
  • Provide accurate and timely information to prospective residents.
  • Create a positive impression for all prospective customers.
  • Promote a customer first culture and ensure customer expectations are met or exceeded.
  • Ability to work across a 7-day rotating roster including morning and afternoon shifts.

Skills and Experience

  • Commitment to consistently delivering the highest levels of customer service.
  • A minimum of three (3) years’ experience in a similar role, preferably in an accommodation setting.
  • Excellent verbal and written communication skills
  • Excellent organisational and planning skills.
  • Computer literate, with proficiency in Microsoft Office suite, database management systems, web content management systems and Adobe InDesign.
  • A formal qualification in hotel, marketing or business management.
  • Current National Police Check and Working with Children Check.

How to Apply

To submit your application for this opportunity, please send your cover, an updated CV and any other supporting documentation, marked to the attention of the Village Manager by clicking the 'Apply' button.

Applications must be received by Monday, September 30, 2019.

Campus Living Villages is an equal opportunity employer. No applications for employment will be assessed on the basis of race, colour, nationality, national extraction, social origin, education, age, sex, sexual preference, gender history, marital status, partnerships, pregnancy, impairment, disability, medical record, religion, political opinion, trade union activity, irrelevant criminal record or any other means that contravenes relevant anti-discrimination legislation applicable within Australia.

Only those with the right to work in Australia on an unrestricted and unlimited basis need apply.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role