Job Description

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Customer Service/Administration Representative

Advertiser: PFD Food Services2.9 out of 52.9 overall rating (81 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Sept 2019
Location
Melbourne, Bayside & South Eastern Suburbs
Work Type
Part Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Customer Service/Administration Representative

  • Knoxfield based
  • Permanent Part time ( 3 days per week) with the ability to be flexible 
  • Monday, Wednesdays, Fridays working a variety of shifts across a 8am – 6pm rotating roster
  • Awesome team!  Fast Paced Environment!

We are PFD Food Services, Australia's largest privately owned food service company (www.pfdfoods.com.au). Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs!

The Role

Bring your exceptional customer service, up-selling and communication skills to the fore! Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.

Key Responsibilities

  • Create and maintain excellent customer relationships
  • Process customer orders and answer customer enquires
  • Process and print relevant picking slips, invoices and customer pick up requirements
  • Advise relevant staff/departments of any specific customer requirements
  • Follow up on all issues relating to customers, credits, operations/transport and replenishment
  • Ensure that all customer details are updated when necessary
  • Perform administrative and general office tasks as required
  • Outbound calls, upselling expertise

Key Competencies, Skills and Qualifications

  • Excellent communication and organisational skills
  • Excellent interpersonal skills
  • Previous call centre experience preferably in the Food Service industry
  • Excellent telephone manner
  • Willingness to take on new tasks and be multi-skilled in various roles within the office
  • Exceptional computer skills (including Word, Excel)
  • Capable of working under pressure in an exciting team environment
  • Show initiative and a positive attitude
  • Attention to detail

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

Email: Please click the 'Apply Now' button below.
  • Knoxfield based
  • Permanent Part time ( 3 days per week) with the ability to be flexible 
  • Monday, Wednesdays, Fridays working a variety of shifts across a 8am – 6pm rotating roster
  • Awesome team!  Fast Paced Environment!

We are PFD Food Services, Australia's largest privately owned food service company (www.pfdfoods.com.au). Established in 1943, PFD now has almost 70 branches in metropolitan and regional areas around Australia. We have a broad range of customers such as local restaurants, cafes, hospitals, schools, pubs and clubs!

The Role

Bring your exceptional customer service, up-selling and communication skills to the fore! Integral to this role is effectively liaising with customers and processing customer orders with ample opportunity to demonstrate your great PC skills, friendly phone manner and terrific organisational capabilities.

Key Responsibilities

  • Create and maintain excellent customer relationships
  • Process customer orders and answer customer enquires
  • Process and print relevant picking slips, invoices and customer pick up requirements
  • Advise relevant staff/departments of any specific customer requirements
  • Follow up on all issues relating to customers, credits, operations/transport and replenishment
  • Ensure that all customer details are updated when necessary
  • Perform administrative and general office tasks as required
  • Outbound calls, upselling expertise

Key Competencies, Skills and Qualifications

  • Excellent communication and organisational skills
  • Excellent interpersonal skills
  • Previous call centre experience preferably in the Food Service industry
  • Excellent telephone manner
  • Willingness to take on new tasks and be multi-skilled in various roles within the office
  • Exceptional computer skills (including Word, Excel)
  • Capable of working under pressure in an exciting team environment
  • Show initiative and a positive attitude
  • Attention to detail

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). Should you be eligible, the company may also offer nationally recognised Certificate III training.

Please submit your application (cover letter and resume) via the apply now link below

As part of our recruitment process, do you agree to undertake employment checks? These checks may include a medical assessment (including a drug and alcohol test), National Police History Check, Working With Children/Vulnerable Groups Check, Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

PFD Food Services is an Equal Employment Opportunity employer

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