Job Description

Job Header

Collections Officer

Advertiser: Robert WaltersMore jobs from this company

Job Information

Job Listing Date
17 Sept 2019
Location
Brisbane, Southern Suburbs & Logan
Work Type
Contract/Temp
Classification
Accounting, Accounts Receivable/Credit Control

Collections Officer

Work for an established Financial organisation that operates across Australia and New Zealand looking for motivated and driven people to join their Collections team. Working in a team, your role will be assisting with customers to find suitable solutions based on their unique situations. The business prides itself on its team culture, innovation and values. To be successful you will have a passion for customer service, problem solving, and building a team culture.

Key Responsibilities

• Conduct inbound & outbound telephone based collection calls on accounts from 0-180 days overdue
• Obtain promise to pay from overdue & over limit accounts, by setting and reviewing action dates
• Identify Customer needs including hardship or dissatisfaction
• Make realistic arrangements with the customer to bring the account up to date using negotiation skills
• Work within a team based environment responsible for achieving personal KPI’s
• Participate in training and regular ongoing coaching and support
• Provide excellent customer service

Key Requirements

• Demonstrated experience working in a Credit/Collections Officer position
• Excellent Customer Service and phone case resolution skills
• Ability to work with multiple computer systems simultaneously
• Adapt to the vision and values that underpin the business by collaborating and providing excellent customer service
• Strong negotiation skills

If you are looking to start a great career with a market leading company, definitely apply.

To apply please click apply or call Chloe McIntosh on +61 7 3032 2236 for a confidential discussion.

www.robertwalters.com.au    |    FIND YOUR PLACE WITH US

Work for an established Financial organisation that operates across Australia and New Zealand looking for motivated and driven people to join their Collections team. Working in a team, your role will be assisting with customers to find suitable solutions based on their unique situations. The business prides itself on its team culture, innovation and values. To be successful you will have a passion for customer service, problem solving, and building a team culture.

Key Responsibilities

• Conduct inbound & outbound telephone based collection calls on accounts from 0-180 days overdue
• Obtain promise to pay from overdue & over limit accounts, by setting and reviewing action dates
• Identify Customer needs including hardship or dissatisfaction
• Make realistic arrangements with the customer to bring the account up to date using negotiation skills
• Work within a team based environment responsible for achieving personal KPI’s
• Participate in training and regular ongoing coaching and support
• Provide excellent customer service

Key Requirements

• Demonstrated experience working in a Credit/Collections Officer position
• Excellent Customer Service and phone case resolution skills
• Ability to work with multiple computer systems simultaneously
• Adapt to the vision and values that underpin the business by collaborating and providing excellent customer service
• Strong negotiation skills

If you are looking to start a great career with a market leading company, definitely apply.

To apply please click apply or call Chloe McIntosh on +61 7 3032 2236 for a confidential discussion.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role