Job Description

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Duty Manager

Advertiser: YMCA3.3 out of 53.3 overall rating (275 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Sept 2019
Melbourne, Eastern Suburbs
$33.31 per hour + super
Work Type
Sport & Recreation, Management

At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 8,000 staff and volunteers serve at more than 150 locations every day. We partner with government and private capital to deliver programs and services that include community recreation, adventure and stadium sports, camping, learn to swim, children's programs, early learning, youth services, retirement living, disability services and social enterprises.

About the Centre

Kew Recreation Centre is located at 383 High Street, Kew and offers the following facilities:

  • Indoor 25 Metre Pool                                          
  • Indoor Learners and Toddlers Pool                          
  • Group Fitness Studio
  • IQ Studio          
  • Health Club    
  • Cycle Studio                    
  • Café                                        
  • Crèche
  • Physiotherapy/Massage Room                                  
  • Spa and Sauna

Key Elements of the Role

Within “The BLAF" we hire Duty Managers who are committed to creating a professional environment for all staff to operate in. The Duty Manager plays a key role in maintaining high standards of facility operations when the leadership team is not present. The Duty Manager will have sound knowledge of all areas across the facility, and promote and encourage a high performance culture with the other teams throughout the facility. As a Duty Manager you will have delegated authority of the Centre Manager and senior management.

The Duty Manager is responsible for overseeing all areas throughout the facility and is the main point of call for staff throughout the day. Duty Managers will maintain a broad knowledge of centre programs and services whilst at the same time managing the following functions whilst on shift; customer service, safety, staff rosters and breaks, plant operations, cash balancing, customer education and general maintenance and cleaning. The Duty Manager is expected to display strong leadership qualities and coach other staff on expectations and performance standards. Facility presentation is important to us, and the Duty Manager will play a key role in maintain a high level of presentation throughout the facility.

The Duty Manager has delegated authority of the centre manager, and all middle managers, and will act as a positive role model and provide leadership and direction to all staff working throughout the centre. The Duty Manager will manage the day-to-day operation of the centre and ensure the smooth running of the centre, as well as ensuring a clean, safe and welcoming facility. The Duty Manager is required to work throughout all areas of the centre, so a broad and thorough knowledge of all centre programs and services is essential.

A key function of the role will be to manage all direct service staff (customer service, lifeguards, health club instructor, etc.) who are on shift, including coordinating breaks, monitoring shift start and finishing times, managing rosters, and managing staff performance. The Duty Manager will also need to address customer concerns and act accordingly, and appropriately deal with members and patrons who are behaving poorly. The Duty Manager is also responsible for ensuring the pool chemistry and water quality remains within set guidelines, and take corrective action when required. Furthermore, the Duty Manager will also be required to perform some minor maintenance tasks around the centre, both preventative and reactive, as well as playing a role in pool operations.

In the event of an emergency, the Duty Manager will act as the Chief Warden, and ensure that the centre's Emergency Action Plan is followed, and that the centre is evacuated quickly and safely when required. The Duty Manager will also be required to respond to and manage incidents, whether minor, major, or critical.

Selection Criteria

  • Remain calm in serious situations including centre evacuations, major first aids and conflict resolution
  • Ability to multitask between multiple departments around the centre
  • Ensure needs of members, patrons and causal staff are met
  • Being proactive and able to identify OH&S risks and hazards
  • Upholding casual staff expectations
  • Time and task management under pressure


Pool Lifeguard

- First Aid Level 2 & CPR

YMCA, including Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People framework. YMCA requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:

• A national criminal history check;

• An international criminal history check where applicants have worked overseas;

• Holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;

• ACF Safeguarding Children and Young People Certificate (completion online prior to commencement)

• Two reference checks.

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with YMCA

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