Job Description

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Customer Contact Officer (CCO) Tier 2

Advertiser: Serco Asia Pacific3 out of 53.0 overall rating (477 employee reviews) More jobs from this company

Job Information

Job Listing Date
18 Sept 2019
Location
Melbourne, Northern Suburbs
Work Type
Full Time
Classification
Retail & Consumer Products, Retail Assistants

Customer Contact Officer (CCO) Tier 2

Are you ready to take your customer service to the next level and provide outcomes to more challenging calls?

About You

 

You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals.  You will work in a highly structured environment, working across multiple programs and screens on a computer. You value being part of a dynamic work environment.

 

Your previous customer service and call centre experience will be welcomed.

 

About the Role                

 

As a Customer Service professional with Serco, you will be servicing complex customer inbound calls on behalf of an Australian Government department via our Mill Park contact centre.

The role is focused on managing complex enquiries and measured against consistent KPIs including and not limited to: strong attention to detail and good time management in resolving customer enquiries in a timely manner.

 

To be successful in this role, you will have

  • Full availability to work up to 38 hours a week, Monday to Friday, between 7:00am and 8:00pm
  • An ability to commit to working a rotating roster, which we aim to release four weeks in advance
  • FULL Australian Citizenship and provide suitable documentation for a thorough Security and Citizenship Check
  • An ability to follow processes and solve problems, be motivated to provide great customer service to the public

What you will receive-

  • Fully Paid classroom and computer based training at our new contact centre
  • Excellent Career development opportunities
  • Better Work-life balance! Work between Monday-Friday only!

 

Please note- to be eligible for this role, you will need to be an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check

 

If this sounds like it’s for you, please apply now. Please submit your cover letter and resume (as one document) addressing the selection criteria. We look forward to receiving your application!

 

 

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of over 50,000 people delivering essential services on behalf of governments and organisations around the world.

 

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

 

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

 

 

Serco

Are you ready to take your customer service to the next level and provide outcomes to more challenging calls?

About You

 

You are an excellent Customer Service Representative who is passionate about helping people and demonstrates exceptional moral values in everything you do. You enjoy speaking on the phone, problem solving and achieving goals.  You will work in a highly structured environment, working across multiple programs and screens on a computer. You value being part of a dynamic work environment.

 

Your previous customer service and call centre experience will be welcomed.

 

About the Role                

 

As a Customer Service professional with Serco, you will be servicing complex customer inbound calls on behalf of an Australian Government department via our Mill Park contact centre.

The role is focused on managing complex enquiries and measured against consistent KPIs including and not limited to: strong attention to detail and good time management in resolving customer enquiries in a timely manner.

 

To be successful in this role, you will have

  • Full availability to work up to 38 hours a week, Monday to Friday, between 7:00am and 8:00pm
  • An ability to commit to working a rotating roster, which we aim to release four weeks in advance
  • FULL Australian Citizenship and provide suitable documentation for a thorough Security and Citizenship Check
  • An ability to follow processes and solve problems, be motivated to provide great customer service to the public

What you will receive-

  • Fully Paid classroom and computer based training at our new contact centre
  • Excellent Career development opportunities
  • Better Work-life balance! Work between Monday-Friday only!

 

Please note- to be eligible for this role, you will need to be an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check

 

If this sounds like it’s for you, please apply now. Please submit your cover letter and resume (as one document) addressing the selection criteria. We look forward to receiving your application!

 

 

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of over 50,000 people delivering essential services on behalf of governments and organisations around the world.

 

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  We are curious, creative and collaborative. Our people help in ways that matter.

 

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

 

 

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