Job Description

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Collections and Customer Service | Global Company / CBD

Advertiser: TSR ConsultingMore jobs from this company

Job Information

Job Listing Date
19 Sept 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$60k plus super plus bonus
Work Type
Full Time
Classification
Call Centre & Customer Service, Collections
The Role:

The role of Collections and Customer Service Specialist will work within the Operations department. 
 
The Collections and Customer Service Specialist is responsible for:
  • Handle high volume outbound and inbound phone calls
  • Negotiate the collection of outstanding accounts in a respectful manner and build rapport with the customers
  • Adhere to all legislative guidelines including ASIC and ACCC and Privacy Act
  • Be proactive and willing to learn
  • Identifying reasons for clients arrears and negotiating a resolution
  • Adhere to internal policy, system processes and external regulatory requirements
  • Skip Trace
  • Attend and respond to proposed bankruptcy petitions, liquidations and other insolvency requirements
  • Supporting other team members with ad hoc duties that are vital in achieving departmental goals
  • Assess and respond to financial hardship applications

The Company:

My client is a leading global online platform for small business loans. The business is a technology-enabled small business lender that can evaluate, approve and fund small business loans as fast as the same day. Headquartered in NY, the company has originated more than $10 billion ($USD) in loans.
 
Requirements:
 
To be considered for this role you will need:
  • Bachelor’s Degree in Finance, Economics or related discipline is highly regarded
  • 1+ years’ experience and demonstrated high performance in an unsecured or secured commercial collections role, preferably late stage collections
  • Have a positive attitude, are team oriented, social and fun to work with
  • Detailed orientated with strong analytical and intuitive investigative skills
  • Ability manage multiple tasks and prioritize workflows
  • Good communicator with ability to handle fast paced, dynamic interpersonal environment
  • Ability to solve practical problems and interpret a variety of instructions furnished in oral or written form
To apply for this role please submit your resume to Tim Barnard via the Apply Now button below. If you would like to know more about this role please call me directly on 0420 987 266 for a confidential discussion.

For more information and to apply online 
please click on the 'Apply' button below.

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