Job Description

Job Header

Team Leader - Call Centre

Advertiser: Labourpower Recruitment Services Pty LtdMore jobs from this company

Job Information

Job Listing Date
19 Sept 2019
Location
Adelaide
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Team Leader - Call Centre

  • Great Opportunity
  • Immediate Start
  • Be a part of a friendly and supportive team

Labourpower is now seeking an experienced Call Centre - Team Leader, for our client based South West of Adelaide CBD.

Purpose;

The main objective of this role is to lead a team of Response Coordinators to delivery timely and cost effective services to achieve consistent, positive performance for the company. Ensure that tenant and client communications, satisfaction and subcontractor feedback is collected and reported.

Relationships;

  • This position reports to Contact Centre Manager.
  • Internal relationships: Works closely with Response Coordinators and administration officers.
  • Liaise with Senior Response Coordinators, field supervisors and Quality Team.
  • External relationships: Build effective relationships with customers, suppliers, subcontractors as well as Land & Housing Corporation. Accountability.

Accountability;

  • Allocate and manage work orders
  • Check trade workloads and property history
  • Complete schedule on all multi-trade work orders
  • Advise Field Supervisors and subcontractors of overdue work via overdue notices
  • Team supervision
  • Supervise and guide response centre operators
  • Advise on all escalated matters from Response Coordinators
  • Manage level requests at operational levels i.e. Scheduling and rostering
  • Performance Management of the team
  • in consultation with the Area Manager, manage under - performance or poor conduct of the Response Team
  • Consult with Human Resources if/ when issue with performance or conduct escalates

Knowledge, Skills, Experience & Qualifications;

Knowledge;

  • Customer Service
  • Administration and clerical processes
  • Preparation and correspondence

Skills;

  • Time Management
  • High level attention to detail
  • Coaching and mentoring team members on an individual and/ or group basis
  • Computer skills and proficiency in Microsoft Office applications

Experience;

  • Minimum 5 years Administration experience, 3 of which has been in a team leader or supervisor role
  • Minimum 5 years customer service

Qualifications;

  • Desirable, Cert 1V Business Administration

This is a full time casual position with a potential opportunity for full time employment.

This position is for an immediate start!

If you feel you have the relevant skills and experience to be considered for this position, then please click on the "APPLY NOW" button listed below.

Only successful applicants will be contacted.

Labourpower Recruitment Services | www.labourpower.com

By submitting your application for this role you agree to have read and understood Labourpower’s Privacy Policy.
Labourpower is an Equal Employment Opportunity Employer

Labourpower is now seeking an experienced Call Centre - Team Leader, for our client based South West of Adelaide CBD.

Purpose;

The main objective of this role is to lead a team of Response Coordinators to delivery timely and cost effective services to achieve consistent, positive performance for the company. Ensure that tenant and client communications, satisfaction and subcontractor feedback is collected and reported.

Relationships;

  • This position reports to Contact Centre Manager.
  • Internal relationships: Works closely with Response Coordinators and administration officers.
  • Liaise with Senior Response Coordinators, field supervisors and Quality Team.
  • External relationships: Build effective relationships with customers, suppliers, subcontractors as well as Land & Housing Corporation. Accountability.

Accountability;

  • Allocate and manage work orders
  • Check trade workloads and property history
  • Complete schedule on all multi-trade work orders
  • Advise Field Supervisors and subcontractors of overdue work via overdue notices
  • Team supervision
  • Supervise and guide response centre operators
  • Advise on all escalated matters from Response Coordinators
  • Manage level requests at operational levels i.e. Scheduling and rostering
  • Performance Management of the team
  • in consultation with the Area Manager, manage under - performance or poor conduct of the Response Team
  • Consult with Human Resources if/ when issue with performance or conduct escalates

Knowledge, Skills, Experience & Qualifications;

Knowledge;

  • Customer Service
  • Administration and clerical processes
  • Preparation and correspondence

Skills;

  • Time Management
  • High level attention to detail
  • Coaching and mentoring team members on an individual and/ or group basis
  • Computer skills and proficiency in Microsoft Office applications

Experience;

  • Minimum 5 years Administration experience, 3 of which has been in a team leader or supervisor role
  • Minimum 5 years customer service

Qualifications;

  • Desirable, Cert 1V Business Administration

This is a full time casual position with a potential opportunity for full time employment.

This position is for an immediate start!

If you feel you have the relevant skills and experience to be considered for this position, then please click on the "APPLY NOW" button listed below.

Only successful applicants will be contacted.

Labourpower Recruitment Services | www.labourpower.com

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role