Job Description

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Claims Tax Specialist

Advertiser: TAL3.2 out of 53.2 overall rating (37 employee reviews) More jobs from this company

Job Information

Job Listing Date
20 Sept 2019
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Accounting, Taxation

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about.

TAL needs people who represent our diverse Australian community.   People who embrace our spirit and inspire confidence in their colleagues, customers and community.  People who are passionate about making the most of the choices and options we provide.  People who do what's right, aim high, and work smart. 

About the Opportunity

TAL has Pay-As-You-Go (PAYG) tax withholding obligations in relation to certain income replacement benefits it pays to Group policy claimants.

The primary purpose of the role is to provide exceptional customer experience to claimants by providing solutions, analysing and resolving complex issues for the correct operational application of PAYG withholding and reporting implications for claims activities across TAL to ensure accurate and timely processes and related services across claim business.

In this role you will be responsible for:

  • Overseeing the day-to-day TAL Claims PAYG obligations

  • Ensuring all claims PAYG withholding data is correct, having been calculated, authorised, entered and transferred in a timely manner

  • Ensuring systems reflect the relevant, up-to-date withholding rates and payment summary requirements  

  • Supporting claims managers in responding to ad hoc withholding questions and/or PAYG payment summary queries from members

  • Approving issue of amended PAYG payment summaries when required and addressing PAYG complex queries as required

  • Administering specialist PAYG activities such as organising periodic claims analysis for overpayments, write off and member recovery agreements, maintaining database which tracks overpayments and recoveries and initiate amended PAYG payment summary process across all claim systems when required

  • Supporting claim managers to calculate back payments PAYG withholding tax

  • Supporting claims managers in entering into the systems ("booking") components of settlements/litigated claims and working out PAYG withholding and reporting

  • Supporting claim managers in booking ancillary benefits paid and working out PAYG withholding and reporting

  • Reviewing and sign off on regular PAYG reports from the systems that support remittances of tax to the ATO

  • Involvement in annual  PAYG mailing activities including the data integrity activities, signing off on the correctness of all data, production and mailing of statements and the preparation and lodgement of annual file to the  ATO

  • Documentation and maintenance of policies and procedures

  • Implement guidelines and procedures within scope of responsibility, reviewing their quality and efficiency and formulating recommendations for continuous improvements that meet best practice and business goals

  • Support training initiatives for Claims staff in relation to PAYG tax withholding


About You

To be successful in this role you will have:

  • Knowledge of the PAYG tax rules and how they apply in for example, a workers compensation, income replacement or payroll/salary and wages context 

  • Knowledge and experience working in a payroll/PAYG issue management environment

  • Exceptional customer service and service oriented approach

  • Good interpersonal skills, establishing effective relationship with internal and an external costumers

  • Exceptional interpersonal and written communication skills with a positive and practical approach to customers while service excellence in a timely manner

  • Highly organised, excellent time management and the ability to multi task

  • The ability to tailor information to suit individual requirements

  • Deadline orientated

  • Strong analytical skills and a high level of attention to detail

  • Strong computer literacy skills including proficiency in the Microsoft Office Professional suite (particularly Excel, Word)

  • Flexibility and the ability to adapt to change

  • Ability to work autonomously and as part of the team

  • Previous experience in a similar role

Work is a big part of this Australian life, and we work hard to make it one of the best parts.  We want our employees to work in ways that suits their life and the nature of their role, so they feel able to meet their work life commitments and support their wellbeing. Everyone's welcome to work for us – regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with.

We know it's the people we work with and experiences we share that make work meaningful and fulfilling, and we'd love for you to be part of it.

You don't have to be an artist, adventurer, doer or dreamer, but it really helps.

If you would like to apply or refer a friend please click on the relevant button below and follow the instructions.  Alternatively, if you would like further information please contact Tania Villiers, Talent Partner at

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