Job Description

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Service Coordinator - Newcastle

Advertiser: Komatsu3.3 out of 53.3 overall rating (117 employee reviews) More jobs from this company

Job Information

Job Listing Date
20 Sept 2019
Newcastle, Maitland & Hunter
Work Type
Full Time
Trades & Services, Technicians
The Opportunity: An opportunity has arisen for a Service Coordinator to join our Newcastle team. Reporting to the Service Manager, this position is responsible for coordinating the day to day functions of the field service team to ensure customer satisfaction and the efficient, profitable operation of this area of our business.
Key responsibilities include:
  • Compile work list from incoming customer requests
  • Allocate work from Service System considering skills requirement & location of work.
  • Liaise with Spare Parts Department regarding supply of spare parts for repair and service work.
  • Supervise the progress of jobs in Field Service.
  • Liase with customers regarding enquiries or complaints and complete incident reports as required.
  • Liase with Branch Manager to control production schedule (field).
  • Ensure field WIP is acceptable.
  • Manage all Field Service debtor's queries in the first instance.
  • Ensure field operations comply and use waste management facilities and all work as undertaken regarding environmental practices.
  • Ensure technicians allocated to duties have qualifications, licenses and ability to conduct task
  • Verify the implementation of solutions relative to the function being managed
  • Effect short term corrective action as appropriate
  • Handle all after hours service calls and control service and repair of forklifts in regional areas as applicable.
The knowledge, skills and abilities we're looking for:
  • Ability to meet deadlines and effective time management of administration function
  • Good computer literacy skills
  • Ability to organise labour available to suit workload and knowledge around the operation of a field service workforce.
  • Ability to demonstrate business acumen, effective reporting, literacy and numeracy skills.
  • Knowledge of Occupational Health and Safety requirements.
  • Ability to compile information required for warranty claims.
  • Ability to demonstrate a solid understanding of the profit requirements (as well as impact on profit) of the Service Department.
  • Ability to work independently and demonstrate excellent knowledge of the branch customer base.
  • Ability to organise and control the activities of the field service department.
  • Encourage good customer relations through effective communication with customers and employees
  • Ability to train, develop and motivate personnel.
  • Ability to be flexible and able to adapt to constant change
Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you'll become a part of a dynamic, supportive and inclusive work environment, with opportunities for career progression on a global scale, training and personal growth.

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