Job Description

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Coordinator - Collaborative Support

Advertiser: Staffing Options for Community ServicesMore jobs from this company

Job Information

Job Listing Date
23 Sept 2019
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Community Services & Development, Aged & Disability Support

Coordinator – Collaborative Support


  • Permanent, full-time
  • Based in New Farm
  • Communities/disabilities sector

Staffing OptionS is a highly principled organisation that values its ability to be flexible and responsive to the needs of its customers. Staffing OptionS is currently seeking a Coordinator – Collaborative Support to join their Brisbane team.

We are currently seeking a professional, mature-minded person who thinks outside of the box when it comes to working with people requiring support with all aspects of staff management and budgeting. This is a role that involves outstanding customer service (both face-to-face and over the phone), working primarily with people who have received a plan under the NDIS, and an intimate knowledge of disability supports.


The role:


  • Work directly with people requiring support, or their family, stakeholders or decision-maker, by assisting them with all aspects of staff management – recruitment, training, rostering, supervision, problem solving and budgeting.
  • Take new requests and work with the person to reach agreement about how Staffing OptionS can work with them and tailor support to their needs
  • Match direct support staff with person/s requiring support
  • Oversee and/or have direct responsibility for all direct care staff which may include workforce planning, recruitment, succession, retention, performance management and job evaluation
  • Manage and resolve complaints and incidents
  • Administrative responsibilities, including checking the accuracy of staff timesheets, responding to pay queries and checking of invoices
  • Finance responsibilities including the development of budgets for the person or their decision-maker, and then overseeing the service agreement and expenditure to ensure the service is run within the scope of assigned funding
  • High level team work, requiring collaborative relationship building with people both internally and externally

What we seek:

  • Experience working with people with disability and coordinating their supports, including disability support workers, is essential
  • Broad experience in communities/disabilities sector
  • A minimum of +3 years’ experience in a similar role
  • Experience managing support budgets
  • Reliable, friendly and warm with a mature and positive nature
  • Experience and understanding of the nature of issues in working and handling matters of a sensitive and confidential nature
  • A high level of computer literacy
  • Current Disability Services Positive Notice Card or the ability to obtain one
  • Current First Aid Certificate, CPR and Drivers Licence


About us:

Staffing Options is a private fee for service agency which commenced in 1997. This was in response to a need for experienced disability and aged care support workers. Since then, Staffing OptionS has developed and is able to respond to a wide range of requests, some of which include:


  • Temporary/emergency relief staff
  • Ongoing brokered supports
  • Community participation
  • Collaborative support for people with disabilities
  • Alternate family living arrangements
  • Aged care
  • Payroll services


If the above sounds like the role you have been searching for, please click, ‘Apply Now’ to submit a copy of your CV, as well as a cover letter outlining your suitability to the position.

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