Job Description

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Service Desk and Dispatch

Advertiser: Intuit TechnologiesMore jobs from this company

Job Information

Job Listing Date
26 Sept 2019
Location
Hobart
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

About the Company:

Intuit Technologies is a Tasmanian owned and operated information and communications technology (ICT) company. With over 100 employees and five offices throughout Australia, we offer a wide range of services tailored to meet business needs. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do.  Over the past 20 years, we have provided more than 5,000 clients with up-to-date, cost-effective ICT solutions while ensuring their needs are met in a fast, friendly manner. Our clients tell us what sets us apart from other ICT providers is our expertise, professionalism and dedication to providing solutions that result in a positive return on investment.
  
About the Role:

Key responsibilities for this role will include:

  • Act as the primary point of contact for clients and vendors via phone, email, and incident management system.
  • Maintain contact with clients and vendors, and aid until a satisfactory resolution is achieved.
  • Effectively and readily communicate issues and solutions.
  • Document all work completed and help build a knowledge base of problems and solutions.
  • Maintain timely and accurate records in the time management and ticketing system.
  • Escalate to and assist other staff members in problem diagnosis and resolution 

Preferred Skills & Experience:

  • Willingness to work and a can-do attitude.
  • Strong focus on client clients and genuine desire to assist.
  • Analytical and technical aptitude.
  • Methodical and disciplined approach to problem solving and troubleshooting.
  • Ability to prioritise tasks and meet KPls.
  • Microsoft products, including Office 365, Windows server and workstation, and Office application packages.
  • Basic understanding of networking including VoIP telephony.
  • Desirable certifications include Cert lll / Cert lV in IT, Diploma in IT, ITIL Foundations Certification.

 

For further information about this role, please contact Liam Saunders on 03 6281 5600 or at careers@itechnologies.com.au

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Are you available to work on a rotating roster?
  • Do you have experience working in a technical support role?
  • How would you rate your English language skills?

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