Job Description

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Software Customer Support Consultant (Rail - Scheduling & Planning)

Advertiser: Allegro Recruitment ConsultingMore jobs from this company

Job Information

Job Listing Date
29 Sept 2019
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Consultants
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Software Customer Support Consultant (Rail - Scheduling & Planning)

Are you an experienced Consultant who understands the requirements and complexities of supporting enterprise level applications? Have you worked within the public transport (bus and train/rail) industry?  Do you want to work with an international software company providing innovative solutions to address the pain points of these functions? Does a company culture based on integrity, strong worth ethics, collaboration, and customer focus excite you?  Then this could be the role for you!

 

We are exclusively representing an international software company with a strong reputation and body of work in a niche industry sector.  Their product is well respected in the Government and Enterprise space, they are well established in the Australian market, and they have all the technical knowledge and support to continue winning clients throughout the region.  Now they need you to join them in this role and contribute to their further growth and success!

 

Reporting to the Customer Success Manager, the objective of this role is to provide technical and operational support to operators using the company's rail software solutions, ensuring that the customer experience is an overall positive experience. This customer focused role ensures that customer requests are resolved in a timely manner, and that there is continuous improvement of product requirements for their rail solutions to meet customer needs and industry processes. This role focuses on leveraging the rail software suite to help clients and their passengers in their journey. 

Working collaboratively as part of a cross-functional team with respective colleagues throughout the global group, you will provide high quality support, issue resolution, and customer service by troubleshooting, escalating, working with relevant teams, and continuously improving your knowledge of the product(s).

The role will require occasional travel to client sites within Australia and overseas.

 

We're looking for a driven and passionate Support Consultant with strong Helpdesk / IT support experience, and any of the following will be highly advantageous:

  • Tertiary qualifications in Transport and Logistics and/or equivalent relevant working experience.
  • Solid experience in rail (or bus) industry operations including timetable planning, resource planning, scheduling, and/or day of operations.
  • A strong understanding of rail industry business processes.
  • Experience with TrainPlan software.
  • Strong Microsoft Suite skills (Word, Excel, PowerPoint).

 

This is a full-time role based in the Brisbane CBD.  A competitive salary package will be negotiated for the successful candidate.

 

If this appeals to you and your background, please APPLY NOW by sending your resume (in MS Word format).

Shortlisted candidates will be given a full PD and client details.

 

PO Box 3150
Moorabbin East, VIC, 3189
Phone: 03 9570 8490
www.arcaustralia.com.au
 

Are you an experienced Consultant who understands the requirements and complexities of supporting enterprise level applications? Have you worked within the public transport (bus and train/rail) industry?  Do you want to work with an international software company providing innovative solutions to address the pain points of these functions? Does a company culture based on integrity, strong worth ethics, collaboration, and customer focus excite you?  Then this could be the role for you!

 

We are exclusively representing an international software company with a strong reputation and body of work in a niche industry sector.  Their product is well respected in the Government and Enterprise space, they are well established in the Australian market, and they have all the technical knowledge and support to continue winning clients throughout the region.  Now they need you to join them in this role and contribute to their further growth and success!

 

Reporting to the Customer Success Manager, the objective of this role is to provide technical and operational support to operators using the company's rail software solutions, ensuring that the customer experience is an overall positive experience. This customer focused role ensures that customer requests are resolved in a timely manner, and that there is continuous improvement of product requirements for their rail solutions to meet customer needs and industry processes. This role focuses on leveraging the rail software suite to help clients and their passengers in their journey. 

Working collaboratively as part of a cross-functional team with respective colleagues throughout the global group, you will provide high quality support, issue resolution, and customer service by troubleshooting, escalating, working with relevant teams, and continuously improving your knowledge of the product(s).

The role will require occasional travel to client sites within Australia and overseas.

 

We're looking for a driven and passionate Support Consultant with strong Helpdesk / IT support experience, and any of the following will be highly advantageous:

  • Tertiary qualifications in Transport and Logistics and/or equivalent relevant working experience.
  • Solid experience in rail (or bus) industry operations including timetable planning, resource planning, scheduling, and/or day of operations.
  • A strong understanding of rail industry business processes.
  • Experience with TrainPlan software.
  • Strong Microsoft Suite skills (Word, Excel, PowerPoint).

 

This is a full-time role based in the Brisbane CBD.  A competitive salary package will be negotiated for the successful candidate.

 

If this appeals to you and your background, please APPLY NOW by sending your resume (in MS Word format).

Shortlisted candidates will be given a full PD and client details.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have as a support consultant?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Are you available to provide on call support when required?
  • Do you have experience supporting enterprise level organizations across their various applications?
  • 1. Do you have knowledge of and/or experience in the Transport Industry (specifically rail/trains or buses)? 2. Have you specifically supported/worked with planning and scheduling software?
  • Do you currently live in Brisbane? If not, are you prepared to move?

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