Job Description

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Customer Service Officer

Advertiser: Department of Family & Community Services NSW3.3 out of 53.3 overall rating (77 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Oct 2019
Location
Sydney
Salary
Salary range $64,779 pa - $70,425 plus super
Work Type
Contract/Temp
Classification
Administration & Office Support, Other

Customer Service Officer

Customer Service Officer

Temporary Vacancy at Strawberry Hills

 
 
 
About us 

 

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice.
 

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.
 

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

 

About the Opportunity

 

DJC performs statutory child protection functions and provides, co-ordinates or funds the provision of support services for vulnerable families, children, young people and communities in need.

 

The Customer Service Officer within a Community Services Centre (CSC) works closely with their supervisor and team members to provide a range of administrative functions to support the efficient operation of the CSC and the delivery of services to clients and colleagues

 

This is a temporary role in accordance with the Government Sector Employment Act 2013 for a period of up to 12 months.

 

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

 

What we can offer you/Benefits

 
  • Location: Strawberry Hills, Sydney
  • FACS Clerk/Grade 1/2
  • Salary range $64,779 pa - $70,425 plus employer's contribution to superannuation and annual leave loading.
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices
  • Opportunities for learning and development and Internal career progression
 
Essential Requirements –
 

The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have Working with Children clearances.

 

If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance. Please click here.

 

Appointments are subject to reference checks and a National Criminal Record Check in accordance with DCJ policy and the Disability Inclusion Act 2014.

 
How to apply
 

To apply candidates must attach a covering letter (2 pages maximum) which includes responses to the two (2) targeted questions listed below and an up to date resume.

 
Targeted Questions
 

1. Please provide an example of your experience managing multiple administrative tasks with competing deadlines.

 

2. Please provide an example of where you have provided high quality customer service to clients on the telephone and in person.              

 

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013; therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

 
 
 
Find out more
 

Click here to view the role description.

 

For more information on how to apply for a role in the NSW Public Sector please click here

 

Please submit your application online including the information outlined above.

 

If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.

 

Closing date: Thursday 17 October 2019 at 11:59 pm>

 

For enquiries: please contact Erin Brown on P: 02 8536 1149 or erin.brown@facs.nsw.gov.au

 

DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

 

If you’re looking for general information about our reasonable adjustment process, you can email InclusionandDiversity@facs.nsw.gov.au

or phone (02) 8879 9074.

DCJ is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.


Thank you for your interest in this role. We look forward to receiving your application.


Customer Service Officer

Temporary Vacancy at Strawberry Hills

 
 
 
About us 

 

The Department of Communities and Justice (DCJ) commenced on 1 July 2019 and is the lead agency which forms the Stronger Communities Cluster. The new department brought together the former departments of Family and Community Services (FACS) and Justice.
 

We provide services to better work together to support everyone's right to access justice and other help for families, and promote early intervention and inclusion, with benefits for the whole community.
 

Stronger Communities brings all government services targeted at achieving safe, just, inclusive and resilient communities under one roof.

 

About the Opportunity

 

DJC performs statutory child protection functions and provides, co-ordinates or funds the provision of support services for vulnerable families, children, young people and communities in need.

 

The Customer Service Officer within a Community Services Centre (CSC) works closely with their supervisor and team members to provide a range of administrative functions to support the efficient operation of the CSC and the delivery of services to clients and colleagues

 

This is a temporary role in accordance with the Government Sector Employment Act 2013 for a period of up to 12 months.

 

A Recruitment Pool may be created to fill similar roles for both ongoing and temporary opportunities if and as they arise.

 

What we can offer you/Benefits

 
  • Location: Strawberry Hills, Sydney
  • FACS Clerk/Grade 1/2
  • Salary range $64,779 pa - $70,425 plus employer's contribution to superannuation and annual leave loading.
  • 4 weeks annual leave per year of service
  • Generous salary packaging options and other fringe benefits
  • Flexible work practices
  • Opportunities for learning and development and Internal career progression
 
Essential Requirements –
 

The Child Protection (Working with Children) Act 2012 requires persons engaged in children related work to have Working with Children clearances.

 

If successful in this role you will be required to provide a Working with Children Check clearance number prior to commencing in the role. To obtain further information and to apply for a WWCC clearance. Please click here.

 

Appointments are subject to reference checks and a National Criminal Record Check in accordance with DCJ policy and the Disability Inclusion Act 2014.

 
How to apply
 

To apply candidates must attach a covering letter (2 pages maximum) which includes responses to the two (2) targeted questions listed below and an up to date resume.

 
Targeted Questions
 

1. Please provide an example of your experience managing multiple administrative tasks with competing deadlines.

 

2. Please provide an example of where you have provided high quality customer service to clients on the telephone and in person.              

 

Part of the assessment process may include additional online capability testing, skills testing or work samples in accordance with the new Government Sector Employment Act 2013; therefore you may be contacted to participate. You may also be asked to complete a Health Declaration Form in later stages of the assessment process.

 
 
 
Find out more
 

Click here to view the role description.

 

For more information on how to apply for a role in the NSW Public Sector please click here

 

Please submit your application online including the information outlined above.

 

If you experience technical difficulties when submitting your application, please contact ‘I Work for NSW’ on P: 1800 562 679.

 

Closing date: Thursday 17 October 2019 at 11:59 pm>

 

For enquiries: please contact Erin Brown on P: 02 8536 1149 or erin.brown@facs.nsw.gov.au

 

DCJ is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.

DCJ encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you need an adjustment in the recruitment process, please call or email the contact person listed above, and also advise us of your preferred method of communication.

 

If you’re looking for general information about our reasonable adjustment process, you can email InclusionandDiversity@facs.nsw.gov.au

or phone (02) 8879 9074.

DCJ is also the first NSW government agency to become a White Ribbon accredited workplace, for taking active steps to prevent and respond to violence against women.


Thank you for your interest in this role. We look forward to receiving your application.


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