Job Description

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Customer Success Manager - Market Leading Software Vendor

Advertiser: Kaliba Pty LtdMore jobs from this company

Job Information

Job Listing Date
8 Oct 2019
Location
Melbourne, CBD & Inner Suburbs
Salary
$140000 - $150000 per annum, Bens: + Super + Bon
Work Type
Full Time
Classification
Information & Communication Technology, Consultants
Company

This organisation is a leading vendor in customer engagement and customer experience technology. They have been going from strength to strength with some major client wins of late and are now looking to expand the team with a Customer Success Manager based in Melbourne. This is a fantastic opportunity to join the outright leader within their space and work with some of the largest organisations in Australia and New Zealand.

If you are looking to position yourself in a forward-thinking and market leading vendor, then please apply now!

Role

The focus of this role will be to work closely with major accounts, drive user adoption, drive digital transformation and customer success, demonstrate ROI from their products and be the internal advocate for various internal and external stakeholders.   
Other responsibilities include:
  • Become a true trusted advisor to the client and build strong key relationships to drive customer success
  • Ensure customers are properly educated on their products
  • Act as a conduit between various different units with their organisation as well as on the client side
  • Manage any customer escalations and bridge the gap between multiple departments to ensure the problem is solved
  • Instill system adoption in new and existing accounts
  • Drive operational excellence and maximize system uptime
  • Work closely with multiple external stakeholders and ensure agreed programs of work are delivered.
  • Support of optimization of the solution and drive data delivery
  • Develop and maintain key client relationships across all levels of the business.
Must have skills
  • Demonstrated experience working in a similar role – Customer Success, Technical Account Manager, Professional Services is an absolute must
  • Experience working for a Software Vendor preferably in the Customer Experience, Workforce Management or Contact Center Software space.
  • Excellent communication skills both written and verbal
  • Need to have experience taking a customer on digital transformation/journey
  • Must be a team player but still be able to work autonomously and be self-motivated
  • Exposure working in an Agile environment
Package

Up to $140 - $150k base + super + bonus for the right candidate. Package can be flexible depending on the candidates experience.

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