Job Description

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Student Services Officer

Advertiser: Greenwich English College3.8 out of 53.8 overall rating (11 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Oct 2019
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Education & Training, Student Services


Team Operations

  • Organise and conduct Student Counselling regarding enrollment queries and study plans

  •  Address Direct Student Enquiries and facilitate direct student enrolments

  • Respond to prospective and current student enquiries to assist the enrolment decision making or course change process

  • Implement retention and re-enrolment activities for current students

  • Monitor and follow up student satisfaction in relation to accommodation

  • Organise, coordinate and promote events including open days, information sessions, social events and upcoming programs e.g student party

  • Identify areas and opportunities to deliver a high quality student experience

  • Provide information and support to current and prospective students regarding academic programs and enrolment information and processes using SM systems

  • Social media content contribution

  • Conduct orientation and induction sessions

  • Promote and inform students about student discount program ensuring partner satisfaction through increased use of the program

  • Organise trial lessons

  • Organise and conduct campus tours

  • Ensure implementation of fee payment reminding process

  • Receive and process direct payments 

  • New Student Enrolment Administration

  • Work alternative shifts on occasions to meet the operational needs of the business (opening hours 7:45am-7:00pm


  • Provide regular reports on student appointments

  • Provide regular reports on event outcomes and student engagement

  • Provide regular reports on Accommodation placements, issues and student satisfaction 

Business Development

  • Explore opportunities for Student Services activities and make suggestions to management

  • Ensure walk in student enquiries are translated into enrollments


  • Liaise with students and agents to provide enrolment information, payment information

  • Participate in team meetings to discuss issues, evaluate and develop new processes


  • Organise and implement training student training sessions in relation to internal administrative policies and procedures


The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have a current Working With Children (WWC) Check?
  • How much notice are you required to give your current employer?
  • What's your expected annual base salary?

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