Job Description

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IT Support Officer

Advertiser: Jaycar Electronics2.9 out of 52.9 overall rating (58 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Oct 2019
Location
Sydney, Parramatta & Western Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Officer

Jaycar Electronics Group are looking for an enthusiastic IT Support Officer to work in our Rydalmere head office. To provide day to day support through the maintenance, enhancement and efficient operation of IT functions. 

The Role

The successful applicant roles include responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the strategic plan, IT plan and regulatory responsibilities.

  • Provide frontline support to users within the office and across NZ & AU retail sites
  • Troubleshooting using remote access tools
  • Providing a high level of customer service
  • Ability to work independently and autonomously
  • Identify network, security, software and hardware problems when reported
  • Knowledge of and experience providing 1st & 2nd level technical support within a corporate or retail environment, including:
    • Active Directory/Exchange with MS Office
    • LAN/WAN & Firewall Support
    • PSTN/SIP & VOIP Support 
    • ERP/POS systems Support
    • Windows 10 Troubleshooting
    • Desktop Imaging and Application Deployment
    • Mobile Device Management 
    • Issue tracking and ticking systems 

Skills & Experience

  • Previous experience working in similar role
  • Experience with Microsoft Server & Windows operating systems including Virtualisation
  • Excellent communication skills (written & verbal)
  • Distil technical information and disseminate to end users.
  • Well organised & excellent task management skills
  • MS certification desirable

 Culture & Benefits

Due to the nature of the business, the position will have rotation rostered weekend work and occasional out of hours’ requirements.

On offer is a negotiable package to work in a dynamic and fast paced team environment that offers on-site parking.  

If you have previous IT Support experience, with exposure to the retail industry and/or consumer electronics then Jaycar is the company you have been looking for.

Jaycar Electronics Group are looking for an enthusiastic IT Support Officer to work in our Rydalmere head office. To provide day to day support through the maintenance, enhancement and efficient operation of IT functions. 

The Role

The successful applicant roles include responsibility for ensuring the security and integrity of computer operations and systems development in accordance with the strategic plan, IT plan and regulatory responsibilities.

  • Provide frontline support to users within the office and across NZ & AU retail sites
  • Troubleshooting using remote access tools
  • Providing a high level of customer service
  • Ability to work independently and autonomously
  • Identify network, security, software and hardware problems when reported
  • Knowledge of and experience providing 1st & 2nd level technical support within a corporate or retail environment, including:
    • Active Directory/Exchange with MS Office
    • LAN/WAN & Firewall Support
    • PSTN/SIP & VOIP Support 
    • ERP/POS systems Support
    • Windows 10 Troubleshooting
    • Desktop Imaging and Application Deployment
    • Mobile Device Management 
    • Issue tracking and ticking systems 

Skills & Experience

  • Previous experience working in similar role
  • Experience with Microsoft Server & Windows operating systems including Virtualisation
  • Excellent communication skills (written & verbal)
  • Distil technical information and disseminate to end users.
  • Well organised & excellent task management skills
  • MS certification desirable

 Culture & Benefits

Due to the nature of the business, the position will have rotation rostered weekend work and occasional out of hours’ requirements.

On offer is a negotiable package to work in a dynamic and fast paced team environment that offers on-site parking.  

If you have previous IT Support experience, with exposure to the retail industry and/or consumer electronics then Jaycar is the company you have been looking for.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Have you worked in a role where you were responsible for providing level 1 technical support?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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