Job Description

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IT Support Officer

Advertiser: Bunnings Warehouse3.7 out of 53.7 overall rating (863 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Oct 2019
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Officer


About us:

At Bunnings we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies. Whether you’ve mastered DIY, you may just be able to find a role that’s made for you. 

In our support offices, we may not quite resemble our iconic green sheds, but working behind the scenes are a team of people that make our stores come to life. 

To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture. Our trust in each other gives us confidence to make an impact in our roles and to our customers.  

Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small. 

 

About the role:

This is a great opportunity for an experienced IT Level 2 Support person to expand their knowledge and skillset. We are seeking a positive, outgoing candidate to join the Technology Services & Support Team. The successful candidate will provide efficient and effective support services ensuring excellent customer service is maintained.

As the IT Support Officer, you can expect to:

  • Provide Office 365 support
  • Provide support to the Victorian and Tasmanian store network and support office by ensuring system availability, security and efficient problem resolution
  • Provide 2nd level support for point of sale systems, desktops, peripheral devices and proprietary Bunnings systems
  • Respond to and manage service requests within the logging system
  • Build strong relationships with other team members in the wider business and within the IT team
  • Maintain business policies and procedures
  • Assist in continuous improvement of support processes
  • Participate in regular IT Department projects and rollouts as required.

 

You’ll need to be able to:

  • Provide level 2 support for Office 365 & SharePoint online
  • Create and maintain appropriate documents to improve high standard IT services
  • Have strong troubleshooting skills with mobile devices (Android and Apple)
  • Have strong technical, verbal and written skills with a high attention to detail
  • Have strong diagnostic, troubleshooting and problem-solving skills
  • Communicate and translate information across all levels with a strong focus on customer service
  • An aptitude for learning new systems and procedures and a ‘can do’ working attitude with a sound knowledge of networking and hardware principles
  • A keen, tenacious work ethic and the ability to work independently as well as a part of a team
  • Experience in support of a SOE environment
  • Ability to prioritise and action items, managing time and workflow in order to meet service levels
  • POS, ITIL and ServiceNow experience would be advantageous.

 

Must-haves for the role:

  • Minimum 2 years’ experience working within a Level 2 support role
  • Tertiary IT Qualifications (Diploma, Degree, etc) or equivalent experience preferred
  • A valid, class C driver’s license and the ability to be flexible as the role sometimes involves after hours or weekend work from time to time
  • Microsoft Certifications would be advantageous.

 

What's in it for you: 

  • Competitive salary package 
  • Team member and partner discount 
  • 12 weeks paid parental leave for eligible team members 
  • The opportunity to participate in Wesfarmers Share Plan 
  • Access to discounted offers from corporate partners 
  • Ongoing career development and training 
  • Work in a fun and informal team 
  • Offers flexibility in an inclusive work environment 
  • Chances to create a real difference in your community and environment.

 

Retaining an inclusive, family feel while growing into one of Australia and New Zealand largest and most widely recognised brands has come naturally to us and we’d love to welcome you to the family. 


About us:

At Bunnings we believe home improvement should be accessible to everyone. When it comes to working with us, the same applies. Whether you’ve mastered DIY, you may just be able to find a role that’s made for you. 

In our support offices, we may not quite resemble our iconic green sheds, but working behind the scenes are a team of people that make our stores come to life. 

To create a work environment where our team members feel like they belong, we do our best to nurture a supportive culture. Our trust in each other gives us confidence to make an impact in our roles and to our customers.  

Our team members are encouraged to lead their own way. Our teams are empowered and encouraged to be accountable for making an impact, no matter how big or small. 

 

About the role:

This is a great opportunity for an experienced IT Level 2 Support person to expand their knowledge and skillset. We are seeking a positive, outgoing candidate to join the Technology Services & Support Team. The successful candidate will provide efficient and effective support services ensuring excellent customer service is maintained.

As the IT Support Officer, you can expect to:

  • Provide Office 365 support
  • Provide support to the Victorian and Tasmanian store network and support office by ensuring system availability, security and efficient problem resolution
  • Provide 2nd level support for point of sale systems, desktops, peripheral devices and proprietary Bunnings systems
  • Respond to and manage service requests within the logging system
  • Build strong relationships with other team members in the wider business and within the IT team
  • Maintain business policies and procedures
  • Assist in continuous improvement of support processes
  • Participate in regular IT Department projects and rollouts as required.

 

You’ll need to be able to:

  • Provide level 2 support for Office 365 & SharePoint online
  • Create and maintain appropriate documents to improve high standard IT services
  • Have strong troubleshooting skills with mobile devices (Android and Apple)
  • Have strong technical, verbal and written skills with a high attention to detail
  • Have strong diagnostic, troubleshooting and problem-solving skills
  • Communicate and translate information across all levels with a strong focus on customer service
  • An aptitude for learning new systems and procedures and a ‘can do’ working attitude with a sound knowledge of networking and hardware principles
  • A keen, tenacious work ethic and the ability to work independently as well as a part of a team
  • Experience in support of a SOE environment
  • Ability to prioritise and action items, managing time and workflow in order to meet service levels
  • POS, ITIL and ServiceNow experience would be advantageous.

 

Must-haves for the role:

  • Minimum 2 years’ experience working within a Level 2 support role
  • Tertiary IT Qualifications (Diploma, Degree, etc) or equivalent experience preferred
  • A valid, class C driver’s license and the ability to be flexible as the role sometimes involves after hours or weekend work from time to time
  • Microsoft Certifications would be advantageous.

 

What's in it for you: 

  • Competitive salary package 
  • Team member and partner discount 
  • 12 weeks paid parental leave for eligible team members 
  • The opportunity to participate in Wesfarmers Share Plan 
  • Access to discounted offers from corporate partners 
  • Ongoing career development and training 
  • Work in a fun and informal team 
  • Offers flexibility in an inclusive work environment 
  • Chances to create a real difference in your community and environment.

 

Retaining an inclusive, family feel while growing into one of Australia and New Zealand largest and most widely recognised brands has come naturally to us and we’d love to welcome you to the family. 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have a current Australian driver's licence?
  • Do you have 2+ years proven work experience providing level 2 technical support?

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