Job Description

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IT Support Analyst

Advertiser: Red Bull3.8 out of 53.8 overall rating (20 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Oct 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
$60,000 - $79,999
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Support Analyst

IT Support Analyst

Salary: $60,000 - $80,000 (depending on experience)

The IT Support Analyst is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and the IT Manager.

KEY RESPONSIBILITIES:

IT Support & Collaboration

  • Organizes/provides day-to-day IT support (maximizes remote service desk use & output) as well as meeting/event support if requested by the business.
  • Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
  • Administrates local end-user account access and permission in relevant tools, required management and monitoring platform.

End-user Devices and Hardware

  • Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
  • Coordinates end-user device roll out as well as device replacement cycles for client computing hardware
  • Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
  • Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
  • Coordinates the RMA process for client computing and/or backend-hardware components.

EXPERIENCE REQUIRED

  • IT Education or 3+ years equivalent experience 
  • Strong communicator and relator, tact in dealing with end-users
  • Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services ITIL v3 experience
  • Strong analytical and problem solve skills towards IT peers around the global
  • Team-oriented, self-motivated personality, hands-on and flexible personality
  • Spoken and written English mandatory

EDUCATION

IT related degree or certification, ITIL v3

IT Support Analyst

Salary: $60,000 - $80,000 (depending on experience)

The IT Support Analyst is responsible for the day-to-day IT support of end-users and focuses to continuously work towards an improved end-user satisfaction, leveraging Red Bull’s IT service management processes as well as Red Bull’s overall IT guidelines. The person maintains an up-to-date and secure inventory of end-user’s devices and subsidiary/branch office IT equipment. Finally, the person supports local IT and the IT Manager.

KEY RESPONSIBILITIES:

IT Support & Collaboration

  • Organizes/provides day-to-day IT support (maximizes remote service desk use & output) as well as meeting/event support if requested by the business.
  • Pushes for fast resolutions, includes remote functions (service owner, remote service desk).
  • Administrates local end-user account access and permission in relevant tools, required management and monitoring platform.

End-user Devices and Hardware

  • Ensures an up-to-date and accurate IT asset inventory within Red Bull standards/tools.
  • Coordinates end-user device roll out as well as device replacement cycles for client computing hardware
  • Ensures an equipment purchase process in-line with standards (e.g. vendors, part number).
  • Manages printer life-cycle, local phone service and needed local IT service hardware/hosting.
  • Coordinates the RMA process for client computing and/or backend-hardware components.

EXPERIENCE REQUIRED

  • IT Education or 3+ years equivalent experience 
  • Strong communicator and relator, tact in dealing with end-users
  • Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services ITIL v3 experience
  • Strong analytical and problem solve skills towards IT peers around the global
  • Team-oriented, self-motivated personality, hands-on and flexible personality
  • Spoken and written English mandatory

EDUCATION

IT related degree or certification, ITIL v3

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